Assistant Facilities Manager - Horsham

Overview

Assist Operations Manager in daily FM contract delivery, team leadership and client liaison.

Key Responsibilities

• preventive maintenance
• contract management
• performance reports
• helpdesk reports
• kpi monitoring
• operational reports

Tasks

-Plan and co-ordinate team briefings and Toolbox Talks -Manage/assist in recruitment procedures to ensure legislation and processes are adhered in order to identify suitable candidates with key skills and attributes -Operating as a member of the EMCOR team, to lead and support all site based services -Influence and encourage collaboration, knowledge sharing and best practice across site(s) -Production of helpdesk related reports -Production of accurate contract performance reports weekly, monthly, as and when requested -Provide day-to-day FM operational support to the client -Assist with overseeing Planned Preventive Maintenance scheduling -Assist in the duties/responsibilities of the Operations Manager in any absence -Identify cost reduction opportunities resulting from improved / changed maintenance techniques -Provide day to day hard & soft services contract management (cleaning, vending, catering, contractor management etc) -Communication to client departments of completed and planned works -Ensure KPIs/SLAs are met and communicated to the Team -Review staffing levels and labour costs ensuring that they remain within the budget at all times -Provide monthly operational reports including budget performance against agreed targets -Regularly meet with the client to communicate key contract issues in support of sustaining partnership values and the smooth running of the business -Deliver all the requires outputs against the agreed KPIs whilst striving to improving performance beyond the baseline target -Dealing with subcontractor and supplier enquiries -Review and evaluate existing soft & hard services contracts, to provide KPI and SLA’s

Requirements

• cmms
• helpdesk
• nebosh
• technical diploma
• rams
• communication

What You Bring

-Experience within a similar role, managing the delivery of complex high value contracts with both hard & soft services experience -Reliable and resilient under pressure, accepting responsibility and taking ownership & Accountability -Has a detailed understanding of operational needs, having a thorough awareness of commercial implications of actions. -Experience of using Word, Excel, CMMS and Helpdesk Packages -Communication skills – a good use of oral and written skills to communicate, in detail, accurately -IOSHH or NEBOSH Qualified -An excellent level of interpersonal and customer relationship skills, with an emphasis on accuracy -Technical Certificate or Diploma -Ability to plan and organise in a timely manner, prioritising workloads effectively -Experience of Producing & Reviewing RAMS -Ability to sustain effective relationships by understanding the importance of professionalism and able to handle complaints effectively

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Benefits

-Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. -GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining -Holiday Buy Scheme - up to 5 days a year -Extensive Learning & Development opportunities, including opportunities for progression. -Bike To Work Scheme -25 Days holidays + Bank holidays -Refer a Friend scheme – worth £500 per referral -Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries. -Paid volunteering and charity days -Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.

About Emcor Uk

-Founded as a pioneering force in the facilities management industry, EMCOR UK has evolved into a trusted partner for a wide range of sectors. -With a robust portfolio in engineering and energy services, EMCOR UK excels in providing sustainable and innovative solutions to complex challenges. -Their expertise spans across commercial, residential, and industrial properties, offering tailor-made solutions that meet unique client needs. -EMCOR UK is known for delivering high-value projects, including critical infrastructure, energy-efficient systems, and comprehensive maintenance services. -The company is part of the global EMCOR Group, leveraging international resources while maintaining a strong local presence in the UK. -Recent standout projects include transforming energy use in large commercial facilities and providing state-of-the-art utilities management for both private and public sectors.

Sector Specialisms