Customer Experience Specialist

Description

• Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
• Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
• Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
• Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
• Create, coordinate, attend and assist with Lifeworks events and activities as required
• Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
• Responsible to renew residents at end of lease terms where required.
• Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
• Create Exceptional Living experiences during every customer and resident encounter.
• Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
• Conduct Market Surveys to compare competition weaknesses and advantages.
• Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries.

Requirements

• Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred
• Strong people management and leadership skills
• Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
• Experience in Microsoft Office – Outlook, Word Excel
• High School diploma or GED required.
• Solid interpersonal, customer relations and communication skills
• Possession of a valid state issued Driver’s License and safe driving record are required.
• Understand company software usage and policies.

Benefits

• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• Company paid life insurance
• Health, Flexible Spending and Dependent Care Accounts
• 2 Volunteer Days per year
• Medical and Dental Insurance 1st of the month following employment
• Discretionary bonuses
• Company paid short-term and long- term disability, parental leave.

Training + Development

Interview process

Visa Sponsorship

Security clearance