Customer Service Representative

Overview

Provide customer service, handle calls, emails, payments, and account management.

Key Responsibilities

• credit checks
• payment processing
• work orders
• data entry
• tower system
• contract scanning

Tasks

-Run credit checks on new customers. -Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. -Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. -Communicate clearly and concisely with on-the-road employees to give instructions and assistance. -Take web request and process payments by phone. -Work with supervisors to ensure that all missed stops and special pick ups are completed daily. -Download, distribute and answer all customer inquiries received via email. -Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. -Scan all contracts into system and maintain records of them. -Receive and resolve, within established guidelines, customer questions and concerns. -Assist in completing the Affirmative Action log for all applicants. -Maintain new account files. -Provide timely and accurate information regarding missed stops or other customer concerns. -Answer incoming and make outgoing customer telephone calls. -Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. -Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. -Generate call-in work orders for drivers -May provide back up assistance for Office Coordinator. -Enter new subscription residential accounts into system. -Track customer information and concerns and enter data into database. -Key all new/cancelled accounts into Tower system and verify in system. -Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. -Process customer payments via internet and take cash payment’s as needed.

Requirements

• high school
• customer service
• outlook
• word
• excel
• problem solving

What You Bring

-High School Diploma or GED. -One (1) to Two (2) years customer service call center experience. -Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. -Ability to work in fast-paced environment, meet time deadlines and perform under pressure. -Ability to stand, sit, walk, use hands and fingers, talk and hear. -Excellent data entry skills. -Good problem solving ability. -Ability to implement solutions to general and specific customer concerns. -Noise level is usually moderate. -Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. -Possess good organizational skills and record keeping skills. -Work in indoor office environment 95% of the time. -Proficient in Microsoft Outlook, Microsoft Word and Excel. -Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.

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Benefits

-Paid holidays -15 days of paid time off -Employee Assistance Program with free counseling services. -Medical, dental, and vision coverage. -401(k) with an employer match -4 medical plan options including an HSA with employer contribution & match program

About Gfl Environmental Inc.

-Quickly transformed into a North American environmental powerhouse. -Headquartered in Vaughan, Ontario. -Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups. -Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet. -Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre. -Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope. -Operates material-recovery facilities and regularly files SEC and TSX reports. -The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.

Sector Specialisms