Regional Administrator

Overview

Provide admin and operational support to regional care and support services.

Key Responsibilities

• performance reporting
• budget management
• on-call rota
• health & safety
• administrative systems
• customer service

Tasks

-Handle room bookings, order lunches, and manage central filing systems. -Deliver responsive customer service, adhering to Riverside Service Style standards, and promptly addressing requests for information. -Work confidentially with management and HR teams on sensitive HR-related matters. -Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. -Provide administrative support to ensure operational deadlines are met and regional information returns are collated and submitted on time. -Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc. -Undertake fire marshal duties and assist with office service contracts and health & safety management. -Coordinate training sessions within the region and manage attendees' travel arrangements. -Adhere to corporate policies and procedures and promote equality and diversity in all aspects of work. -Maintain confidentiality regarding sensitive information. -Participate in team meetings, attend regular supervisions. -Assist operational teams in achieving performance goals by providing regional performance reports. -Deliver a high-quality, customer-oriented service, championing Riverside Service Style. -Organize meetings, compile papers, and draft minutes. -Support regional compliance efforts across all business aspects. -Undertake occasional travel within the region. -Facilitate the referral process and contribute to the delivery of housing management services. -Manage office supplies, financial administration systems, and office/regional budget. -From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. -Work with customers to maintain a safe environment and report repairs and safety concerns. -Assist with day-to-day administrative and operational duties. -Communicate on behalf of the Regional Operations Manager with internal and external stakeholders through various channels. -Develop and implement new administrative systems to enhance efficiency. -Adhere to best practices in meeting Health and Safety legislation requirements. -Manage the regional on-call rota and provide personal administration support as needed.

Requirements

• customer service
• administration
• microsoft
• powerpoint
• excel

What You Bring

-Experience in delivering customer-focused service and working in an administrative role. -Proficiency in Microsoft applications, including PowerPoint and Excel.

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Benefits

-Flexibility in working hours may be required to meet business needs. -28 days holidays plus bank holidays -Investment in your learning, personal development and technology -Flexible working options available -Competitive pay & generous pension -Deliver your role in line with Riverside company values – “Our Riverside Way”.

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-no sponsorship; riverside will not sponsor any candidates.