IS Technical Support

Overview

Provide high-level IT infrastructure and end-user support, handling hardware/software issues.

Key Responsibilities

• fault finding
• server maintenance
• asset provisioning
• service desk
• incident logging
• compliance management

Tasks

-Ensure all IT activities are compliant with the Kingspan IT manual and any activities falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate. -Provision new assets/replacement assets, maintain adequate site stock levels while ensuring accurate recording of assets within the IT Asset register -Document in the IT Service Desk, according to the standards of the organisation, any system changes, updates, and modifications released while carrying out the role. -In a business-like manner accurately log details of reported Incidents and Service Requests. -Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines. -Be an ambassador for the IS department, actively promoting the use of IS toolset where applicable within the business. -Monitor, update and escalate calls to ensure Service Levels are achieved. -Undertake any training provided by the organisation. -Fault-finding and maintaining servers, PC's, network infrastructure hardware and software (including laptops) used in the organisation.

Requirements

• windows server
• o365
• azure
• powershell
• sql
• citrix

What You Bring

-Full driving licence with the ability to travel as and when required. -Have a working knowledge of Windows server. -Working knowledge of the O365 Suite, Exchange Online, O365 Administration, Azure Experience in an ITIL Ticketing system, managing, creation and solving Issus/Requests within an outlined and timely manner. -Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive. -In depth experience in desktop support for Windows 10/11, IOS, Android and printers. -Fundamental understanding of Network troubleshooting, able to identify reasons for loss in connectivity and slowness and solve with relevant solutions. -Microsoft scripting technologies including PowerShell, VBA, and VBScript. -Must demonstrate a good attitude to work and be flexible to challenges and changes. -Advanced Windows Server. -Knowledge and experience of Microsoft SQL (DBA and/or T-SQL). -Possess an enthusiastic, energetic and can-do approach to customer service and solution delivery. -Fundamental understanding of Active Directory User administration -Must have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative. -Advanced knowledge of Citrix and/or Windows Terminal Services.

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Benefits

-We are proud to offer competitive salaries, bonus opportunities and generous pension contributions. -Unrivalled training and development opportunities. We prioritise developing both you and your career. -We are part of the global Kingspan Group, which means direct access to careers opportunities worldwide! -Corporate volunteering with paid time off to give back to our local community. -We know a work/life balance is important, which is why we offer 25 days' holiday entitlement each year. -We are People Passionate and offer our employees unrestricted access to an Employee Assistance Programme and have dedicated MHFA representatives across the business. -Getting to know your colleagues on a personal level is easy with social events scheduled throughout the year.

About Tate

-With decades of experience, Tate has developed a strong reputation for high-quality, customized flooring systems. -The company serves diverse sectors, including commercial, industrial, and data center markets, offering innovative solutions. -Tate’s cutting-edge access floors provide flexibility for cable management, airflow, and future-ready infrastructure. -Typical projects include large-scale office buildings, data centers, and high-tech environments with advanced flooring needs. -Their offerings range from modular flooring systems to high-performance, sustainable flooring designs. -Standout projects include installations in major corporate headquarters and data centers, where innovation and efficiency are critical.

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