Clinical Solutions Advisor

Overview

Senior field clinical expert handling escalated support, product guidance, and thought leadership.

Key Responsibilities

• product strategy
• clinical advisory
• requirement definition
• clinical support
• usability testing
• thought leadership

Tasks

-Translates clinical insights into product strategy, design requirements, and measurable business value. -Collaborate with Sales leadership to provide clinical expertise during pre-sales activities, clarifying clinical workflows, use cases, and solution value. -Serve as the primary clinical advisor throughout solution development, influencing design, and commercialization strategies to align with user needs and clinical realities. -Mentor and empower internal teams, elevating clinical knowledge, cross-functional collaboration, and field readiness to strengthen Midmark’s clinical excellence. -Define and advocate for clinical requirements including workflow integration, ergonomics, usability, and key quality standards that enhance product effectiveness. -Engage strategically with customers, sales teams, and clinical education (virtual and onsite) to assess, troubleshoot, and resolve clinical challenges in real time. -Advance Midmark’s clinical thought leadership through authored content, presentations, and active representation at industry events and customer forums. -Lead Tier-2 clinical support operations, ensuring timely resolution of escalated customer issues, and maintaining excellence in clinical performance and satisfaction. -Provide clinical oversight and input to verification, validation, usability studies, and evidence or claims development, ensuring alignment with regulatory and quality objectives. -Analyze and communicate findings from field engagements, recommending corrective actions and continuous improvement initiatives to Clinical Affairs, Q&R, and Product Development leadership. -Engage and manage relationships with external clinical experts to gather insights that inform innovation, design decisions, and market readiness.

Requirements

• medical tech
• clinical workflows
• technical writing
• problem solving
• cross-functional
• customer-facing

What You Bring

-Familiar with medical technologies, clinical workflows, ergonomics, and human factors. -Clear, confident communicator with strong presentation, facilitation, and technical writing skills. -Deep understanding of clinical practice, patient care processes, and healthcare environments. -Experience authoring clinical content (e.g., blogs, white papers) and representing the organization in professional forums. -Demonstrates strong customer-facing and problem-solving skills, with proven ability in conflict management, complaint resolution, and effective communication across diverse audiences. -Excels in cross-functional collaboration to align clinical, commercial, and technical objectives. -Thrives in dynamic environments, adjusting priorities and supporting short-notice travel, and field demands. -Proven ability to build trust, manage relationships, and address complex clinical and operational concerns.

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About Midmark Corporation

-Designs and manufactures medical equipment that enhances the patient care experience. -Offers a wide range of products including examination tables, diagnostic equipment, and sterilization systems. -Serves various healthcare facilities like hospitals, clinics, and dental offices with tailored solutions. -Known for innovative products that improve workflows and patient outcomes in medical environments. -Has a global presence with operations extending across multiple countries and healthcare markets. -Consistently focused on integrating cutting-edge technology into their products for efficiency and safety.

Sector Specialisms