Customer Support Advisor

Overview

Provide multi‑channel customer support and resolve enquiries for architectural coatings

Key Responsibilities

• sales support
• customer service
• issue resolution
• product knowledge
• record keeping

Tasks

-Providing key support to sales representatives and other areas of the business -Resolve customer enquiries and issues promptly and professionally -Provide exceptional support to customers via multiple channels -Stay up to date with product knowledge and promotional activities -Maintain accurate records of customer interaction and solutions

Requirements

• problem solving
• detail oriented
• it literate
• multitasking
• communication
• customer support

What You Bring

-Strong problem solving abilities and attention to detail -IT Literate and ability to multi-task -Excellent communication and interpersonal skills -Previous experience in customer support or similar role

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Benefits

-Company annual bonus scheme of up to 6% of annual salary -Fantastic company-funded private healthcare plan, with options to extend coverage to family members -Competitive starting salary with yearly pay reviews -35 days of annual leave, including bank holidays -Colleague assistance program for 24/7 wellbeing support and cycle to work scheme -Generous staff discount on paint and decorating tools at Johnstone’s Decorating Centers -Colleague recognition program that recognizes and rewards our colleagues -Generous company pension contributions -Excellent career progression – We develop our people with online programs and the PPG Training Academy -Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!)

About Ppg

-A global leader in coatings and specialty materials. -A history of innovation has enabled the development of cutting-edge products for diverse industries worldwide. -Serves multiple sectors, including automotive, aerospace, industrial, and consumer goods. -Strong presence in more than 70 countries with a vast portfolio of products and services. -Provides high-performance coatings to help businesses protect and beautify their assets. -Products are used across industries ranging from automotive to marine and construction. -Research and development efforts focus on creating sustainable and durable solutions. -Expanded market position through strategic acquisitions in recent years. -Recognized as a leader in materials science and coatings technology.

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