Front Desk Agent

Overview

Greeting guests, handling reservations, check‑in/out, and resolving issues.

Key Responsibilities

• reservations
• check‑in
• billing
• customer service
• phone handling
• upselling

Tasks

-Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion -Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner -Handles group arrivals and pre-registers each guest -Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD -Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service -Completes cash transactions and maintains full responsibility for personal bank -Ensures Outstanding customer service at all times -Attends meetings as required -Accurately answers inquiries from potential guests and accepts hotel reservations -Allocates rooms to expected arrivals after checking the guests preferences and special requests -Cross checks all billing instructions to ensure they are correctly updated -Ensures payments are made or on file for each guest and that billing is routed for groups correctly -Ensures Front desk log (book or system) is read and updated -Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.) -Assists all departments in servicing the guests especially during high volume periods -Uses suggestive selling techniques to sell room nights, increase occupancy and revenue

Requirements

• professionalism
• customer service
• problem solving
• urgency

What You Bring

-Maintains a friendly, professional, cheerful, and courteous demeanor at all times -Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency

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About Raines Company

-built a reputation for delivering high-quality construction projects. -specializes in a broad range of sectors, including commercial, residential, industrial, and infrastructure. -notable for its expertise in managing complex, large-scale developments with precision and efficiency. -delivered successful projects across various industries, with a focus on long-term client relationships. -commits to excellence, ensuring projects are completed on time and within budget. -diverse portfolio spans urban developments, utility infrastructure, and major residential communities.

Sector Specialisms

Security Clearance

-pre-employment background check required.