Spa Manager

Overview

Oversee spa, salon and retail operations, driving revenue, guest experience and staff performance.

Key Responsibilities

• staff training
• invoice management
• revenue monitoring
• equipment maintenance
• service programs
• financial management

Tasks

-Timely train and provide continuing education for staff. -Keep an accurate record of professional invoices by department; maintaining or creating savings for budget goals. -Create a positive, fun, management friendly action oriented image with staff. -Promote sales of treatments. -Develop and implement short and long range goals and objectives. -Develop and update department rules, regulations and policies. -Enforcing positive praise and recognition as a means to make change. -Interact with guests in a friendly, service oriented manner. -Responsible for financial and operational success of the Spa, Salon, & Retail. -Responsibility for fiscal and budgetary management. -Develop, coordinate and operate service programs. -Maintain open communication with staff including being receptive to personal feedback from staff. -Analyze customer service strengths and weaknesses and develop plans as needed. -To maintain high standards of cleanliness in the Women’s and Men’s spa. -Effectively manage the day-to-day operations of service and staff activities. -Effectively communicate to staff all aspects of spa and hotel business. -Responsible for keeping staff well trained in sales techniques and treatments. -Ensure equipment in departments is in working order. -Monitor and aggressively affect revenue goals.

Requirements

• customer service
• spa experience
• leadership
• detail oriented
• multitasking

What You Bring

-Three years customer service related experience required. -Previous spa and/or hotel experience preferred. -Ability to work with a variety of staff and management in a cooperative manner. -Preferable two years of leadership experience in a spa setting. -Must be very detail oriented. -Skills to handle multiple projects simultaneously.

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About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms