Senior Executive- Cash Application - EMEALA

Description

• Process and accurately apply all incoming payments for all customer accounts from various sources including Live Checks, Credit Cards, Electronic Lockbox ,Wire Transfers etc.
• Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash.
• Provide quality, professional customer service to all internal customers.
• Download, review, reconcile and post all lockbox payments on a current and daily basis. Maintain and update all customer ACH information Invoice all NSF rejects and ensure to communicate to collections department
• Download daily bank statements and ensure cash is appropriately applied to customer accounts
• This role will also work in link with cash and banks team in order to follow up bank reconciliations
• Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
• Provide quality, professional customer service to all internal customers
• Responsible for producing the daily customer cash receipts reports
• Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
• This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash
• Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiries

Requirements

• Experience in EMEA process transition would be preferred
• Graduate / Postgraduate / Master’s Degree in any stream
• Working experience within a shared services environment supporting EMEA region is mandatory
• Excellent communication and interpersonal skills with a customer service focus
• Systems proficiency in ERPs (Oracle Ace, Oracle R12, Oracle Fusion)
• Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including Ability to utilize basic formulas &Utilize Pivot Tables and V-Lookups
• 2 - 4 Years of experience required with Cash Applications experience
• Working in EMEA is a mandatory requirement
• Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
• Analytic and strong research skills
• Fluent in English, both verbal and written communication skills would be mandatory

Benefits

• Follow up advance payment account

Training + Development

Interview process

Visa Sponsorship

Security clearance