Senior Learning Experience (LX) Designer

Overview

Designs and manages digital learning solutions for employee development.

Key Responsibilities

• curriculum design
• e‑learning development
• learning research
• stakeholder consulting
• project planning
• performance evaluation

Tasks

-Properly scope and define outcome-driven learning objectives. -Experiment and use diverse technologies to create interactive, responsive, and user-friendly online courses. -Utilizes needs analysis to address learning and performance gaps. -Serves as leader in design, development and testing, of new and existing learning initiatives; innovates enhancements to existing learning modules which may include applications over multiple software and platforms. -Makes informed, learning science backed, recommendations for performance improvement solutions to address root causes in partnership with manager or Senior LXD. -Foster a positive team environment -Under the guidance of the LXD Manager, provide leadership to LX training team in terms of identifying resourcing, coaching and work planning -Identifies and selects the appropriate approaches and technologies that follow sound principles of learning theory and align to the specific learning/performance support opportunity. -Designs logical learning assets that create an effective, efficient and engaging experience for the learner and maximize performance improvement outcomes that yield measurable organizational results. -Applies a systematic process to gather, identify, and analyze root causes of learning and performance gaps. -Write concise and customer-friendly instruction for a variety of learning modalities (e.g., online courses, documentation, resources, in-app messages) -Proactively collects and incorporates feedback from leaders and stakeholders. -Responsible for large-scale curriculum design and course mapping. -Serves as Team Lead on collaborative projects. -Builds into the design of learning solutions a variety of both formative and summative evaluation strategies to determine learning mastery and impact. -Confidently lead business and user research to identify pain points and opportunities to drive behavior change and performance improvement. -Assesses and evaluates emerging learning technologies for adoption and integration. -Works with subject matter experts and other resources to transform knowledge into learning solutions. -Conducts reviews of materials with appropriate parties, such as subject matter experts, the design team, and the target audience. -Effectively organize content and deliverables in a logical and intuitive manner. -Continuously evaluates, reports on, and improves existing learning/performance support solutions. -Consults with stakeholders to gain commitment for implementing solutions. -Ensure a collaborative relationship between LX designers and Departments to ensure the design and timing meet requirements -Creates and manages a detailed project plan to ensure quality standards and timelines for deliverables are met. -Designs and develops instructional materials including job aids, e-learning content, videos, PowerPoint presentations and more with minimal supervision required. -Collaborates with stakeholders to understand needs and expectations and uncover organizational and performance goals. -Under the guidance of the LXD Manager, provide guidance and constructive feedback to LX team -Challenge and support the LX team

Requirements

• adobe suite
• articulate storyline
• lms
• master’s degree
• active listening
• microsoft office

What You Bring

-2+ years of experience in call center, contact center, customer service, or related field -Advanced skills in Adobe Creative Suite -Effective and clear communication with LX team -5-7 years of hands-on development experience across multiple learning modalities (online, virtual, classroom, blended and social) using authoring tools such as: Captivate, Articulate; web conferencing applications such as Adobe Connect, Zoom, GoToMeeting; and collaboration platforms such as Yammer, SharePoint, Ning or Google. -Master’s Degree in Education, Instructional Design, Human Resources, or related field, or equivalent experience or advanced certification such as CPLP, ATD Master Instructional Designer, Langevin. -Able to prioritize work based on business needs and pivot when organizational needs require it. -Advanced to advanced skills in audio and video production and editing -Advanced skills in e-learning development software (e.g., Articulate Storyline, Adobe -Advanced experience with Learning Management Systems (e.g., Saba, Cornerstone, Skillsoft). -Advanced knowledge of instructional design principles, training techniques, and adult learning theories. -5-7 years of experience conducting needs analysis and designing and evaluating learning programs. -Be an active listener who also knows how to ask insightful questions to unlock a greater understanding of business and learning needs. -Experience with LMS functionality -Regularly QA test and debug learning content. -Comfortably use quantitative and qualitative needs analysis techniques to help prioritize our learning efforts. -Bachelor’s degree with major coursework and/or equivalence in instructional design, instructional technology, education technology, adult education, communications, or closely related field. -Advanced skills in Microsoft Office Suite

People Also Searched For

Benefits

-Paid vacation, federal and floating holidays -Career advancement opportunities -Competitive compensation -401K retirement savings plan -Health, Dental, Vision, Life, Disability options -Maternity/Paternity Pay

About Lessen

-Streamline property management across single-family and multifamily portfolios. -Operates across 100+ North American markets with a tech-first approach. -Features include smart scheduling, centralized dashboards, and vendor integration for multifamily operations. -Launched a marketplace offering vendors e-commerce access to materials and financing at preferred rates.

Sector Specialisms