Customer Account Co-ordinator

Overview

Coordinate customer issues, orders & payments, ensuring resolution & satisfaction.

Key Responsibilities

• solution coordination
• statistical forecast
• customer communication
• issue resolution
• sales tracking
• performance insights

Tasks

-Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. -Prepares and analyses regular statistics (e.g., forecast) using available tools and collecting additional relevant information. -Ensures a positive customer experience throughout the entire process. -Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts. -Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. -Tracks regular sales performance against the target and shares insights with the management.

Requirements

• nvq
• gcse
• sap
• 2 years
• customer service

What You Bring

-Relevant NVQ or GCSE Maths & English Grade C or equivalent. -Demonstrable knowledge of SAP. -At least 2 years experience working in a fast paced customer service environment.

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Benefits

-25 days annual leave plus bank holidays -Internal mobility opportunities, mentorships & access to projects globally -Employee Assistance Programme -Competitive salary -Competitive contributory pension scheme -Generous employee referral scheme -Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) -Life assurance

About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms