Help Desk Technician 1

Overview

Deliver daily hardware, software, OS, printer and phone support for corporate users.

Key Responsibilities

• remote support
• workstation setup
• user administration
• troubleshooting
• voip management
• patch management

Tasks

-Assist users remotely using VPN, VNC, and other remote management software -Assist with the breakdown, relocation, and setup of workstations to accommodate user moves, site moves, site remodels, and new locations. -Provide user administration and access control for email, distribution lists, Active Directory, VPN, and printer/scanner setup. -Add or remove hardware and software as needed -Maintain mobile job site IT Kits -Provide assistance with troubleshooting software, hardware, phone, and printing issues. -Add, delete, and update users on the phone (VoIP) system -Replace printer toner and ink cartridges -Install, upgrade, and configure computer workstations. -Provide support for Windows operating systems, Microsoft Office, SharePoint, and other business applications -Maintain secure patch levels on workstations as needed

Requirements

• windows
• office
• sharepoint
• a+
• network+
• associate degree

What You Bring

-Required experience with computer hardware replacement and upgrades. -Training or experience with standard IT processes, such as ITIL or ISO IEC a plus -Most work is performed in an office environment. Some work is performed on a job site. Must be able to sit, stand, bend, twist and lift up to 20 pounds. -Required experience with supporting Windows operating systems, especially Windows 7 and newer -Required experience with installation, upgrades and patching of Windows operating systems and software applications. -Required experience with supporting Microsoft Office 2010 and newer. -Training or experience with IT NERC processes a plus -Experience with using and supporting Microsoft SharePoint a plus -Associate degree or 2-3 years of computer support experience -Experience with phone support a plus -Preferred certification: A+, Network+

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About Strata Clean Energy

-Founded in 2008 as a rooftop solar installer, it evolved into a utility‑scale clean energy powerhouse. -Privately held and family‑owned, it focuses on long‑term performance with ownership of projects. -Built standout projects like the Saticoy battery and Scatter Wash storage complex. -Acquired Crossover Energy Partners to enhance customer origination, offtake structuring, and green hydrogen capabilities. -Operates end‑to‑end across development, financing, EPC, and O&M, delivering turnkey utility‑scale renewable energy.

Sector Specialisms