Contract Manager

Overview

Lead and manage data centre maintenance team and operations in Thurrock & Stevenage

Key Responsibilities

• ppm management
• reactive maintenance
• m&e infrastructure
• permit-to-work
• incident resolution
• team leadership

Tasks

To provide leadership, support and take ownership of the data centre maintenance team; to coach and develop team members; to maintain effective support across the business in the provision of all Dalkia’s services; to maintain technical consistency, operational and technological advancements and growth across Dalkia’s offerings; to implement the strategy for the maintenance team in line with business objectives. -Manage, monitor and review the systems, processes and tools required within the function to enable an efficient and consistent service in conjunction with the Dalkia Account Manager and Site Supervisors. -Own, monitor and manage PPM and reactive maintenance tasks (requests, incidents, changes, problems and project-related work) and ensure they are appropriately owned and communicated to our client. -To ensure excellent customer service is demonstrated and embedded within the team. -Maintain good practice within the function and lead improvements within the function in terms of services, systems, processes and tools. -Maintain and conduct effective quarterly and annual performance reviews with team members in line with the HR strategy. -Maintain continuous professional development (Plus functional/technical skills) -To develop individuals to achieve the required accreditations and standards. -Responsible for the development and implementation of all processes and procedures relating to working practices within the data centres, in accordance with our existing ISO and Health and Safety policies -To act as the escalation point for data centre maintenance-related enquiries and co-ordinate resolution and communication. -To manage the building M&E infrastructure including, Physical security, Power management, Air conditioning/cooling, Fire detection/suppression and the Building Management System (BMS) -Identify, monitor and maintain resources required within the data centre maintenance team. -To ensure the necessary processes and procedures exist for PPM and reactive maintenance are best practices within the data centre environment -Effectively manage team members from entry to exit. -Monitor and manage the permit-to-work-based process for work at the Data Centre -Ensure the implementation of best practices and compliance with internal procedures, routines and protocol including security, safety and regulatory. -Work with senior management to propose, agree and deliver ongoing design, development and planning for further development and improvements of the data centre -Lead, coach and support team members within the function. -Responsible for arranging the decommissioning of redundant mechanical and electrical systems as deemed necessary by the Client -Responsible for producing small works quotations for associated reactive maintenance work -To maintain the integrity of our Clients Data Centre in both Stevenage & Thurrock -To liaise and co-operate with management in achieving the organisational goals. -Accountable for resolving incidents relating to the M&E infrastructure to ensure the integrity of systems within the Data Centre for both Dalkia and our Client -Work with senior management to propose, agree and deliver best practices within the data centres

Requirements

• leadership
• iso
• data centre
• nvq level3
• 18th edition
• 5 years

What You Bring

-Ability to demonstrate Leadership -Excellent understanding of ISO certifications -Ability to be responsive to change and act accordingly -Excellent organisational skills -Excellent long-range planning skills -Ability to innovate, adopt and implement new ideas -Smartphone/ Tablet, uniform, PPE -FGAS would be desirable -Effective people management skills from entry to exit -Ability to build and maintain effective working relationships -Coaching skills -5 years experience in Data Centre management -Electrical NVQ Level 3 or equivalent -Electrical – 18th Edition -Ability to make effective and measured decisions and implement where necessary -Ability to conform and apply consistently Dalkia’s processes, procedures and policies -Professional qualifications in function

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Benefits

-Company Sick Pay -Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants -25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year – you will also get an additional day off for your birthday -Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance -Access to wellbeing programmes -Employee recognition programmes which reward exceptional achievements -Additional earnings available through overtime - if wanted -Life Assurance -Employee Referral bonus with generous bonuses for ‘referring a friend’ -Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters -Pension with matched contributions between 6-8% -The opportunity to use one working day per year volunteering to help the local community

About Dalkia Uk

-Born from the rebrand of Imtech and Inviron, the company blends UK technical services with EDF’s energy expertise. -Operates as a technical and facilities powerhouse—designing, building, operating and maintaining energy systems. -Tackles projects spanning district heating, renewable installations, M&E engineering and specialist clean-room environments. -Supports public and private clients—from hospitals and universities to industrial sites and critical infrastructure. -Collaborates on large green-energy schemes like hydrogen plants, EV charging networks and decarbonisation roadmaps. -Backed by parent EDF’s low-carbon generation (nuclear, wind, solar), it delivers locally tailored technical delivery. -Offers integrated services in systems integration, fire & safety, clean rooms and mission-critical spaces.

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