House Manager

Overview

Manage front‑of‑house services, resident support and estate operations for a retirement community

Key Responsibilities

• resident support
• community events
• health safety
• front desk
• supplier management
• estate management

Tasks

-Being the first point of contact for residents and offering assistance, guidance, or support -Supporting the development of a strong community through organising social events and regular resident meetings -Ensuring compliance with all Health and Safety requirements -Welcoming new homeowners and helping them settle into their new homes -Providing a front-of-house service and engaging warmly with all visitors -Handling resident concerns with sensitivity, confidentiality, and respect -Managing supplier relationships to ensure smooth day-to-day operations -Overseeing estate management, including communal areas, gardens, and grounds -Acting as the face of McCarthy Stone for homeowners’ families and friends

Requirements

• first aid
• microsoft word
• outlook
• health safety
• problem solving
• customer service

What You Bring

-Holds or is willing to obtain first aid qualifications (training provided) -Is comfortable using Microsoft Word, Outlook, and other basic digital tools -Can solve problems effectively and remain calm under pressure -Has an awareness of basic Health and Safety (training will be provided) -Has excellent communication skills and a proactive attitude -Has previous experience in a customer-facing or service management role -Enjoys variety and takes initiative in a busy environment -First Aid certification

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Benefits

-Workplace safety courses -Flexible working hours -Work in beautiful surroundings -Dementia Friends training -Employee Assistance Programme -Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more) -Generous annual leave (25 days, rising to 28 days) plus bank holidays -Group personal pension and life assurance -Ongoing development and progression support

About Mccarthy Stone

-They focus on brownfield town‑centre sites close to amenities, combining construction, property sales, management, and tailored support services. -Notably, they remain the landlord and managing agent on all developments built since 2010, ensuring consistent quality and oversight. -In 2020, they were acquired by Lone Star Funds in a £647 million deal, later partnering with Macquarie and John Laing to finance a rental portfolio.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship offered; applicants must have the right to work in the uk.