Technical Service Manager - Electrical Field Testing

Overview

Lead field testing ops, staff, client relations, safety and profitability for electrical services.

Key Responsibilities

• operations management
• customer relations
• scheduling
• profitability review
• reporting
• safety management

Tasks

-Responsible for day-to-day operations of assigned location and/or department. Provide solutions to local business topics (Customer concerns, employee question/concerns, facility issues, etc.) -Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner. -Schedule work of local team and coordinate schedules for larger jobs with other managers. -Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals. -Prepare variety of reports as assigned. -You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management. -You build strong relationships within the team, across RESA departments and locations and with customers and vendors. -Work with HSE to develop effective safety records and practices to minimize the Company’s exposure to potential risks. -Work with VP, GM and/or GM to ensure continuous improvement strategic business initiatives are developed and implemented. -Observe all safety rules and Best Practices; Follow all company policies and procedures. -Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality. -Maintain NETA certification and be willing to test up to the next level-Testing Division. -You collaborate to create the best solutions for each other and our customers. -Responsible for hiring and training for direct reports. Conduct interviews, complete job reviews, set and review professional development goals for direct reports. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive.

Requirements

• associate degree
• 5+ years
• neta
• nec
• osha
• mccs

What You Bring

-Work may require flexible hours, weekends and holidays. Must be available for out-of-town work. -Able to work with various people throughout the organization-Customer Focused. -You produce easily understandable and accurate reports that meet customer and/or Company expectations. -You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company. -Prefer experience with most of the following or similar: MCC’s, Breakers, relay testing, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). -Must be able to work safely and adhere to all electrical safety procedures. -Strong oral and written communication skills. -Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. -You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.). -Thorough understanding of heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues. -Able to meet deadlines and handle multiple tasks. -Every day is different, so we need to be innovative, decision makers, flexible and adaptable. -For positions that utilize a company vehicle, will be required to have a valid driver’s license. -Strong communication (written and oral). -Proven leadership and mentoring skills. -You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job. -Associate degree in related field or experience equivalency and a minimum of 5 years related experience.

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Benefits

-Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs. -Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers. -You are on time and preplan time off.

About Resa Power

-Delivers top-tier electrical power system solutions with a focus on reliability. -Offers a broad range of services including power system design, engineering, and maintenance. -Provides advanced electrical infrastructure solutions for industries like energy and utilities. -A trusted partner due to a strong focus on both preventative maintenance and emergency repairs. -Manages electrical grid systems, upgrades power infrastructure, and offers customized energy solutions. -Serves diverse sectors, including industrial and commercial clients, with technical proficiency. -Deeply involved in critical infrastructure projects and long-term service agreements.

Sector Specialisms