Dispatcher

Overview

Dispatch field technicians, manage work orders, and maintain customer communications.

Key Responsibilities

• service management
• work orders
• customer updates
• contract db
• report audits
• technician dispatch

Tasks

-Update and maintain the service management system with complete notes and current status. -Daily maintenance of the complete life cycle of a work order: open, create, schedule, and update all work orders. -Update customers with schedules and material lead times. -Audit and close completed work orders. -Maintain and update the contract database and administer changes to service contracts. -Audit of Daily Service Management report Service Stats and Quality report. -Maintain clear and concise communications with department managers, crew, and customers. -Prepare work orders and distribute them to field technicians. -Keep a record of service calls and work orders. -Schedule service calls and dispatch field technicians.

Requirements

• high school
• driver's license
• excel
• scheduling
• customer service
• lighting

What You Bring

As a Dispatcher, you will examine and analyze work order requests from customers and schedule the appropriate field technician, relaying important information such as contact person, and service to be rendered or article to be repaired. The ideal candidate would have knowledge of lighting maintenance strategies, experience in scheduling crews, and great customer service skills. Additionally, the ideal candidate must be able to commute to our facility daily, and have Excel and other computer knowledge. We are looking for career-minded individuals who will grow with our company. -High School Diploma or General Education Degree -Valid driver’s license -Ability to read and interpret field paperwork, job quotes. -Must be able to report to facility Mon-Fri 7a-4pm -Positive customer service skills -One year experience in scheduling/dispatching -Experience in lighting and electrical a plus! -Must be able to pass drug and background screen -Ability to multitask while staying organized -Strong verbal and written communication skills

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About Facility Solutions Group

-Merged lighting and electrical divisions into a full‑service facilities powerhouse. -Operates across six divisions—Construction, Lighting, Electrical, Smart Buildings, Technology and Signs. -Provides nationwide service for clients. -Specializes in LED lighting retrofits for retail chains. -Known for installing high-visibility signage on NFL stadiums. -Completes HVAC controls in airports. -Delivers national rollouts of energy management systems for major brands and malls.

Sector Specialisms

Security Clearance

-must be able to pass drug and background screen