Service Delivery Manager

Overview

Manage passive fire safety services, oversee team, ensure compliance and client satisfaction.

Key Responsibilities

• rate management
• resource management
• tool maintenance
• tender preparation
• fire safety
• customer service

Tasks

-Ensuring the correct Schedule of Rates are in place for each job and valuations are noted. Inspect and sign off completed works ensuring compliance with the companies 3rd Party Certification -Managing resources effectively, ensuring tools and equipment are maintained by staff when issues with stock arise then orders are requested that are within budget -Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications -Preparing quotation and tender documentation as required, to meet customer expectations and to win new business where appropriate -Supervising the operations team carrying out Passive Fire Safety works, fault finding and maintenance duties in accordance with contract and service specifications

Requirements

• driving licence
• staff management
• bm trada
• fire risk assessor
• nvq level 3
• fire passive

What You Bring

-This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence. -Experience of effectively recruiting, managing and developing staff -Experience of working under a third-party accreditation i.e BM Trada requirements -To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Fire Risk Assessor Level 3, ILM membership (The Institute of Leadership), NVQ Level 3 in a core trade subject or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted. -Wellbeing support and tools -Working knowledge of the Fire passive delivery including management experience -Proven experience of working to deadlines and prioritising work loads

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Benefits

40 hours per week £50,291 - £52,938 per year -Employee Advice Service including counselling -Voluntary health plans -25 days annual leave (rising to a maximum of 30 days) plus public holidays -Employee discounts -A pension scheme with employer contributions from Sanctuary -Life Assurance -Role salary is £48,902 with an additional policy allowance of £1,388 per annum (rising to £51,476 with an additional policy allowance of £1,461 per annum after 12 months, subject to satisfactory performance) -Cycle to Work scheme -Employee recognition scheme

About Sanctuary

-It builds, owns and manages roughly 125,000 homes, encompassing affordable rent, shared ownership, student and keyworker housing. -Its care arm runs over 100 residential care homes and supported living units, transforming lives through specialist services. -Financed via careful stewardship and not‑for‑profit reinvestment, Sanctuary reinvests every penny into community development. -Large-scale retrofit schemes, including multi‑million-pound EPC upgrades, showcase its commitment to enhancing residents’ homes. -Regeneration projects breathe new life into neighbourhoods, such as transforming Glasgow’s former Victoria Infirmary into homes. -Unusual in its breadth, it operates across housing, care, student living, supported and keyworker accommodation under one umbrella. -A strategic acquirer, recent additions include Cornwall Care, Swan Housing Association and Johnnie Johnson Housing. -Its scale grants access to grants and public funding, enabling ambitious schemes in England and Scotland.

Sector Specialisms

Interview Process

-candidates must bring original certification verifying their qualifications during the interview.