Customer Communications Officer - NESO

Overview

Lead customer events and publications to support Connections Reform.

Key Responsibilities

• event design
• content production
• publication management
• feedback analysis
• calendar management
• stakeholder coordination

Tasks

-Initiating, creating, and managing customer-facing publications including guidebooks, registers, FAQs and other materials. -Collaborating with internal teams to source speakers, content, and logistics. -Supporting external events teams with briefings and insights gained from customer-owned events. -Developing agendas and content that reflect customer priorities and reform updates. -Designing and delivering impactful customer events such as webinars, forums, and strategic engagement sessions. -Managing contractors or agencies involved in content production and delivery. -Leading post-event feedback loops and using insights to inform future events and improve customer experience. -Event planning or publishing processes. -Monitoring customer feedback and updating materials accordingly. -Maintaining a calendar of events and publication schedules, ensuring alignment with NESO’s digital channels. -Driving strong attendance and engagement through targeted communications and follow-up strategies. -Coordinating editorial review and quality assurance processes.

Requirements

• stakeholder engagement
• project management
• event planning
• digital tools
• energy industry
• editorial

What You Bring

-Understanding of stakeholder and customer engagement principles. -Graphic design skills desirable but not essential. -Strong organisational and project management skills. -Experience in event planning, stakeholder engagement, or content development. -Experience working with cross-functional teams and managing external partners. -Familiarity with communications in a regulated environment. -Energy industry and Connections Reform knowledge highly desirable. -Editorial judgement and ability to translate complex information into engaging content or events. -Comfortable using digital tools and platforms to support engagement. -Experience managing publications and editorial processes. -Excellent written and verbal communication.

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About National Energy System Operator

-Founded with a mission to ensure the energy system operates efficiently and reliably. -Specializes in managing the balance between energy supply and demand across a wide network. -Focuses on integrating renewable energy sources like wind and solar into the grid. -Has played a pivotal role in modernizing infrastructure to meet growing energy needs. -Committed to providing secure energy services while minimizing environmental impacts. -Works closely with stakeholders in the energy, transport, and utilities sectors. -Supports government and private sector projects with a focus on energy sustainability. -Has successfully managed several large-scale projects to upgrade energy transmission systems. -A leader in adapting energy infrastructure to accommodate the future needs of smart grids.

Sector Specialisms