Service Support Engineer

Overview

Provide technical support for ABB Power Conditioning products and UPS systems.

Key Responsibilities

• installations
• commissioning
• troubleshooting
• pcs support
• training development
• agile collaboration

Tasks

-On request, participating in field activities, including key installations, commissioning, and troubleshooting on-site. -Collaborating with ABB local units in Americas and the rest of the world, facilitating customers’ problems resolution including any warranty and lifecycle issues. -Sharing best practices and lessons learned for continuous improvement within the team. -Visiting customer locations to get hands-on experience and contribute into customer relationships. -Providing technical service support for the ABB Power Conditioning (PCS) products as an essential part of the global service support. -Developing and delivering training materials to enhance technical knowledge across the service teams. -Collaborating with the Agile Teams to provide efficient support and improve the products.

Requirements

• us authorized
• travel 30%
• 8+ yrs
• ups
• power electronics
• bsc engineering

What You Bring

-Candidates must already have a work authorization that would permit them to work for ABB in the US. -Availability to travel up to 30%, domestically and internationally. -At least 8 years of experience in technical service, field support of power conditioning equipment, Uninterruptible Power Supply (UPS) systems and/or AC drives. -Experience in troubleshooting and commissioning of electrical systems. -Bachelor's degree in Engineering, (Electrical or Electronics preferred). -Strong understanding of power electronics, UPS equipment and knowledge of three-phase power systems highly preferred. -Ability to support global customers in multiple time zones.

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Benefits

-401k Savings Plan with Company Contributions -Company paid AD&D (1X base pay) -Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance -Voluntary life and AD&D – 100% employee paid up to maximums -Short Term Disability – up to 26 weeks – Company paid -Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. -Company paid life insurance (2X base pay) -Employee Stock Acquisition Plan (ESAP) -Vision benefit -Parental Leave – up to 6 weeks -Employee Assistance Program -Employee discount program -Choice between two dental plan options: Core and Core Plus -Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms