Loan Servicing Manager

Description

• Decisions made with detailed understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project timelines. Errors in judgment may cause short-term impact to department.
• Responsible for monitoring the performance of assigned loan portfolios.
• Participate in conference calls with lenders advising certificate holders and/or special servicers updating them on Watch list loans and other specific investor requests.
• Reviews and prepares recommendations for lender consent items such as leases, loan assumptions and numerous other real estate related issues.
• Provides overall customer service to lenders and borrowers.
• Responsible for managing and reviewing monthly Watch list reports and any other lender specific reporting requirements.
• Reviews and interprets loan documents and monitors compliance with loan servicing agreements.
• Serves as a primary contact and as an intermediary between master servicers, special servicers, commercial lenders, rating agencies and borrowers.
• Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

Requirements

• Bachelor's degree from a four-year college or university and 5 years industry experience; or 7-to-10 years related experience; or equivalent combination of education and experience. Knowledge of the commercial loan servicing industry.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond successfully to sensitive issues.
• Require sophisticated knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
• Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires sophisticated analytical and quantitative skills.
• Proficient in Microsoft Suite Products including: Word, Excel, Power Point and Outlook. Experienced in using loan servicing database system (McCracken Strategy preferred).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance