Service Designer
Trystar
Trystar designs and manufactures innovative power distribution equipment for critical applications.
Design and enhance end‑to‑end service offerings, customer journeys, and operational artifacts.
11 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Charlotte, NC
Office Full-Time
Company Size
400 Employees
Service Specialisms
Engineering
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
Description
process design
tool development
service design
kpi measurement
workshop facilitation
cross functional
- Define the process, documentation, training and tools to ensure successful offering execution
- Implement service design strategies that drive innovation and improve the customer experience
- Work with cross-functional teams to identify and prioritize customer needs and pain points
- Provide content for internal communications and customer-facing materials
- Define and measure key performance indicators (KPIs) to assess the impact of service offerings on business outcomes
- Provide process and workshop facilitation, support stakeholder alignment sessions
- Lead the design of service offerings to bring value to our customers
Requirements
service design
electrical systems
industry standards
bachelor's
collaboration tools
5+ yrs
- Strong knowledge of service design principles and methodologies, including customer journey mapping, service blueprinting, and service prototyping
- Ability to thrive in a fast-paced environment
- 5+ years of experience as a service designer in a field service and/or professional services environment
- Understanding of safety documentation (e.g., arc flash labels, lockout/tagout procedures)
- Familiarity with digital collaboration tools
- Preferred familiarity with commercial/industrial electrical systems, equipment, and terminology (e.g., switchgear, transformers, MCCs, control panels, power distribution)
- Bachelor’s degree in Business, Engineering, or a related field (required).
- Experience with standards such as NEC, UL, IEC, or IEEE
- Demonstrate systems thinking: understanding how people, processes, and technology interact; capability and gap analysis; service ecosystems
Benefits
- Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
- Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
- Founded with a vision to power the world, Trystar has become a leader in electrical power distribution solutions.
- The company specializes in designing and manufacturing equipment that ensures power reliability in critical environments.
- Known for its cutting-edge, custom-engineered power distribution products, Trystar has built a reputation for excellence.
- Trystar’s products support industries like energy, industrial, utilities, and infrastructure, where reliability is key.
- They focus on delivering robust solutions for complex power systems, including power distribution panels and transfer switches.
- Trystar's expertise is trusted by businesses that require high-performance equipment to safeguard operations.
- With a commitment to innovation, Trystar continues to lead the way in powering some of the world’s most essential systems.
Culture + Values
- Safety — Every employee and visitor leaves the facilities in the same or better condition than when they arrived.
- Integrity — Committed to honesty, transparency, and doing what’s right for customers, suppliers, and the company.
- Customer Focus — Relentless focus on customer success through deep understanding, delivering solutions that delight.
- Right With Speed — Decisions are made with good judgment and executed quickly with purpose and intensity.
- Play For Each Other — Respect for colleagues, suppliers, and customers, with a genuine desire to help others succeed.
- Champion Change — Embraces adaptation and continuous improvement to survive and thrive in a changing world.
- Enjoy The Journey — Creates an environment of appreciation, value, and fun for the team.
Environment + Sustainability
320 kWh Weekly
Energy Generation by GridPak
GridPak solar+battery units generate 320 kWh of energy weekly, providing reliable carbon-free power.
720 kWh
Parallel Power Output
Multiple GridPak units can combine to deliver up to 720 kWh of carbon-free power when needed.
65 Ton/year
CO₂ Reduction Achieved
Single GridPak units reduce carbon emissions by 65 tons annually, contributing to significant environmental impact.
- Factory microgrid (Faribault, MN) powered by solar, wind and battery storage; expansion planned to enable carbon-neutral operations.
- Single GridPak offsets ~2,510 lb CO₂/week (~5,096 gal/year diesel savings) compared to diesel generators.
- GridPak supports customers’ carbon-emission reduction targets with zero-CO₂ emission in solar mode and optional propane gen-set backup.
- ESG goals include waste reduction, water stewardship, GHG-emissions reduction, and responsible upstream sourcing; formal reporting underway.
Inclusion & Diversity
- Prohibits discrimination or harassment based on race, color, religion, gender, gender identity, national origin, disability, sexual orientation, age, veteran status, citizenship or other protected status.
- Commits to equal opportunity and fair treatment for all.
- Extends fair‑treatment and human‑rights commitments to suppliers, customers and partners.
- Seeks to create a corporate environment that allows employees to use their unique talents and diverse perspectives to enable ideas and innovation to thrive.
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