Beta Program Manager

Overview

Manage beta testing programs, coordinate users, collect feedback, drive product improvements.

Key Responsibilities

• feedback tools
• community management
• tester recruitment
• beta logistics
• data synthesis
• stakeholder reporting

Tasks

-Implement and manage tools for collecting feedback from testers (e.g., surveys, forums, bug tracking systems). -Serve as the primary liaison between the beta community and internal teams, including Product, Engineering, QA, Marketing, and Customer Support. -Work closely with the QA team to validate reported bugs and with the engineering team to ensure issues are prioritized and addressed. -Create and foster a highly engaged and collaborative beta community, ensuring consistent participation and feedback. -Actively communicate with testers, providing regular updates, addressing questions, and moderating community forums. -Design and execute strategies to recruit a diverse and representative group of beta testers, targeting specific user personas and demographics. -Present findings and data-driven recommendations to key stakeholders and leadership to influence product decisions. -Develop a comprehensive beta program plan, including timelines, participant recruitment strategies, communication plans, and feedback collection methodologies. -Champion the voice of the customer within the organization, advocating for their needs and priorities. -Ensure all program activities comply with company policies and security protocols, especially for confidential pre-release products. -Identify and define key testing scenarios and user journeys for the beta program. -Manage the logistics of the beta program, including the distribution and recovery of pre-release hardware or software. -Synthesize qualitative and quantitative feedback into actionable insights and reports for the product and engineering teams. -Continuously evaluate and improve the beta program's processes, tools, and overall effectiveness. -Manage the selection, onboarding, and offboarding of beta participants. -Collaborate with product managers, engineers, and designers to define the goals, scope, and success metrics for the beta program. -Regularly monitor and triage incoming feedback, identifying key issues, trends, and feature requests.

Requirements

• project management
• analytical skills
• sdlc knowledge
• community management
• jira
• bachelor's degree

What You Bring

-Proven experience in program management, project management, or a similar customer-facing role, preferably in a technology or software company. -Strong analytical skills with the ability to collect, analyze, and synthesize data from various sources. -Strong understanding of the software development lifecycle (SDLC) and product development process. -Exceptional organizational skills and the ability to manage multiple projects simultaneously. -Experience with community management or building and engaging online communities. -Excellent written and verbal communication skills with the ability to articulate complex concepts to both technical and non-technical audiences. -Bachelor's degree in a related field (e.g., Business, Marketing, Computer Science, etc.) or equivalent practical experience. -Experience with beta management tools, project management software (e.g., Jira), and data analysis platforms (e.g., Tableau) is a plus.

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About Trimble Inc.

-Offers integrated solutions across construction, agriculture, and transportation. -Cutting-edge technology streamlines workflows and improves efficiency. -Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics. -Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems. -Played a key role in developing GPS technology and transforming resource management. -Solutions help achieve higher productivity, safety, and sustainability.

Sector Specialisms