Resident Services Coordinator

Overview

Primary concierge handling resident services, guest relations, and building operations.

Key Responsibilities

• amenity scheduling
• event coordination
• database management
• incident reporting
• communications publication
• emergency coordination

Tasks

-Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management Office. -Oversee scheduling and use of condominium amenity areas. Responsible for amenity rental event coordination. Submit requests by renters for extra personnel to the Management Office. Provide the Management Office with the schedule for the event in a timely manner. This will include setup requests and times. Provide guest list and event information to valet, security, housekeeping staff and arrange for additional staffing as required within the cost and reimbursement provisions of the amenity reservation forms and procedures. Inspect facilities for cleanliness and damage prior to and after the event with accurate reports to Management Office. -Assists management office with resident communications and relationships. -Respect resident and guest privacy, perspective, priorities, time and resources. -Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Concierge is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must. -Responsible for content and publication of various communications from Management to residents and guests, e.g., monthly newsletter, email blasts, website postings. Also responsible for assisting with mass mailings at Manager’s direction. -Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily Log and/or Incident Report forms to record “who, what, where, when” facts of the incident, without subjective opinions or judgments. -While direct supervisory role is generally limited to Front Desk Operations or other Concierge staff, if any, the Resident Services Concierge acts as “chief of protocol” to facilitate well-orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs. -Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service. -Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned. -Receive all telephone calls in a professional manner utilizing proper phone etiquette. -Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Assist Management with hurricane/disaster/emergency preparedness and response with special emphasis on resident communications, knowledge of special evacuation needs, etc. -Follow all “check-in” policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner. -Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office. -Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view.

Requirements

• communication
• interpersonal
• ms office
• hospitality software
• college degree
• hotel experience

What You Bring

-Excellent communication skills required. Excellent writing skills required for the position. -Must have the ability to learn and utilize specialized hospitality and related software required. -Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable and may also be required at particular site(s). -The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential. -Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests. -High school diploma or equivalent required; a 2-year or above college degree preferred. -Previous experience in a similar position and in a similar setting; such as a hotel is required. -Strong grasp of generally used computer application required; MS Office Suite

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About Kw Property Management And Consulting

-quickly rose to prominence as a leading provider of comprehensive property management solutions. -specializes in managing a diverse portfolio of residential and commercial properties, providing expert consulting services to investors, developers, and owners. -focuses on maximizing value by integrating strategic planning, efficient operations, and in-depth market analysis to deliver optimal results for clients. -notable projects include high-end residential buildings, mixed-use developments, and large-scale commercial spaces, positioning the firm as a key player in Florida’s real estate sector. -service offerings also include property investment advisory, construction management, and facilities operations, serving both private clients and institutional investors. -known for its unique blend of personalized service and industry expertise, earning a reputation for integrity, efficiency, and long-term client relationships.

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