Guest Services Representative

Overview

Front desk agent handling guest check‑in, service, and occasional shuttle driving.

Key Responsibilities

• night audit
• payments processing
• check‑in
• check‑out
• phone handling
• guest services

Tasks

-Assist with night audit duties as needed -Provide information about hotel amenities, services, and local attractions -Process payments and maintain accurate records of guest transactions -Greet and welcome guests upon arrival with a warm and friendly demeanor -Check-in and check-out guests efficiently and accurately -Handle guest requests and resolve any issues or complaints promptly -Maintain a clean and organized front desk area -Answer phone calls and respond to guest inquiries in a timely manner

Requirements

• multilingual
• customer service
• front desk
• phone etiquette
• communication
• hotel software

What You Bring

-Multilingual abilities are a plus -Previous experience in a customer service role, preferably in the hospitality industry -Knowledge of front desk operations and guest services -Strong phone etiquette and communication skills -Familiarity with hotel management software systems

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Benefits

-Employee discount -Health insurance -Employee assistance program -Competitive pay based on experience -Vision insurance -Referral program -Paid time off -Opportunities for career advancement within the hospitality industry -Dental insurance

About Oci Hospitality

-Founded with a passion for delivering exceptional hospitality experiences, OCI Hospitality has grown into a trusted leader in the sector. -Specializes in the development, management, and operation of both residential and commercial properties, particularly in hospitality. -With a focus on long-term partnerships, OCI Hospitality is known for its innovative approach to managing properties and creating value. -Has a history of transforming underperforming properties into successful, thriving venues, driving profitability through strategic improvements. -Typical projects range from luxury hotels to high-end residential complexes, with an emphasis on sustainability and high-quality service. -OCI Hospitality stands out for its ability to seamlessly blend operations across multiple hospitality niches, creating versatile and adaptable spaces.

Sector Specialisms