CUSTOMER PROCESSING SPECIALIST

Overview

Act as primary liaison to assist customers with project updates, issue resolution, and communication.

Key Responsibilities

• customer updates
• jump program
• resolution facilitation
• call log
• primary contact

Tasks

-Keep the customer updated with timely and frequent information about progress on the project -Execution of the “JUMP” program to ensure customer communication is maintained throughout the project -Facilitate customer resolutions by bringing together the appropriate GDI personnel -Maintain Customer Call Log -Main point of contact for the customer in handling a question or problem

Requirements

• communication
• resolution time
• jump

What You Bring

-Net score 90% or better in communication on customer service survey -Customer resolutions within 24 hours or less -JUMP program executed 100%

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About Great Day Improvements, Llc

-Founded with a vision to transform homes and outdoor spaces into personal retreats. -Offers a wide range of custom solutions from sunrooms to patios and decks. -A leader in residential home improvement, delivering high-quality craftsmanship. -Serves homeowners looking to enhance their living spaces with personalized solutions. -Expertise spans design, construction, and installation of outdoor living structures. -Has a reputation for exceptional customer service, providing end-to-end project management. -Known for its commitment to precision, delivering spaces that blend style and functionality. -Typical projects include custom sunrooms, decks, and patio enclosures. -Focused on residential upgrades, with a particular emphasis on outdoor spaces.

Sector Specialisms