Lead a team to plan and schedule field engineering works, managing performance and KPIs.
-Provide Monthly reporting on business goals, team challenge and focus areas. -Manage team performance through regular one-to-one meetings. -Responsible for delivering key KPIs -Maintain healthy group dynamics. -Conducts regular team meetings to update team members on best practices and continuing expectations. -Responsible for identifying and implementing continuous improvement -Network with colleagues across other areas of the business to get information, advice and business insight -Assist management with hiring processes and new member training. Discover training needs and provide coaching. -Provides quality customer service including interacting with external/internal customers by answering custom enquiries and effectively handling customer complaints -Ensure availability of cross-coverage within team. -Generates and shares competency and detailed reports about team performance, objectives and deadlines -Regular review of team capacity, at least monthly. Assess opportunities to expand and provide feedback to Manager. -Answers team member’s questions, helps with processing issues and overseas team member work for quality guideline compliance. -Meets business goals through management of established SLA, Quality targets and volume produced, and other required metrics for the program they support.
-Excellent organisation skills -Be able to analyse and produce reports on work order activity and customer service -Good communication skills -Experience in managing and leading people -Experience delivering continuous improvement in a fast-paced environment -High Level Customer Service skills, both written and verbal
-Life insurance of 3x times annual (base) salary -Free onsite parking -5% employee and 4% employer pension contribution -23 Days holiday plus 8 statutory bank holidays -Team bonus incentive
-It grew into a turnkey provider, offering design, installation, commissioning, and full aftercare for fire, safety, and security solutions. -Headquartered in Exeter, it later became a key pillar of PTSG’s Fire Solutions division following its 2019 acquisition. -Notable projects include system upgrades at Heathrow T3, Oxford University Hospitals, University of Hertfordshire, Selfridges, and York Magistrates’ Court. -The company partners with top-tier manufacturers like Honeywell (Gent, Notifier), Hochiki, Ansul, Tyco FireClass, Milestone, Axis, Avigilon, SALTO, CEM and Gallagher. -Highly accredited (e.g., BAFE SP101, LPS1014, NSI Gold), Trinity pairs technical excellence with rigorous legislative compliance. -From standalone residential alarms to integrated, multi-site commercial platforms, Trinity tailors each solution to project needs.
Commercial
Residential
Industrial
Fire Detection & Suppression
Life Safety
Security Systems
Integrated Multi-site Packages
Fire Safety and Compliance
Turnkey Fire and Security Solutions
-security vetting required; employment subject to satisfactory clearance.
