Copy of Case Managers Disaster Recovery

Description

• Assist applicants with temporary relocation selections, when applicable.
• Once established, maintain a caseload of applicants and maintain regular and required contacts to adhere to program guidelines.
• Maintain a high standard to protect applicants’ information and provide excellent customer service.
• Attend program related community, coalition and committee meetings as assigned; network and advocate for applicants and their housing needs.
• Maintain a complete understanding of all applicable Program policies, procedures and requirements.
• Maintain client related data systems, including case notes and completion of record entries on a timely basis; upload and correctly categorize applicant documents.
• Work collaboratively with Team, Team Lead and Program Management to meet program goals and performance targets.
• Provide timely updates to applicants regarding case status and next steps.
• Attend meetings and trainings provided by the Program, internal and external; attend pre-construction and key release events with applicants.
• Perform outreach, intake and assessments of program applicants and gather required documentation to establish program eligibility.

Requirements

• Ability to operate computer applications (Microsoft Outlook, Word and Excel); proficient in virtual collaboration (Microsoft Teams, etc.).
• Demonstrate strong personal accountability and independent work ethic; show initiative and responsibility for work on behalf of clients; reliable and self-sufficient in managing workload.
• Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others; awareness of the impact of a disaster on the community, family and individual.
• Must pass a pre-employment drug screen.
• Advanced time management skills resulting in high levels of organization, productivity and effectiveness.
• Must pass a state and federal criminal history/security background check.
• Strong organizational, written and verbal communication skills.
• Valid US Driver’s License for travel to various regional and satellite locations to support project task(s) assignments and scope of work. Travel requirement of up to 100 miles roundtrip, 2-3 times per week ; must reside within commuting distance of the assigned office. For positions with driving responsibilities, Motor Vehicle Records are reviewed as part of AECOM’s background check process to ensure compliance with the Company’s driving standards.
• Detail oriented and the ability to multi-task efficiently.
• Strong ability to work independently and maintain flexibility with work schedule.
• This position does not include sponsorship for United States work authorization.
• Prior experience working with Community Development Block Grant programs.
• High School + 4 Years of case management experience, preferably in a housing recovery program; or experience as a case manager or customer service representative with skills transferrable to a housing recovery program or relevant experience or demonstrated equivalency of experience and/or education.
• Bilingual English/Spanish or English/Vietnamese desirable.

Benefits

• This position does not include relocation benefits.

Training + Development

Interview process

Visa Sponsorship

Security clearance