Operations Manager

Overview

Manage daily cleaning operations, staff scheduling, client quotes, and issue resolution.

Key Responsibilities

• schedule management
• quote handling
• equipment prep
• staff training
• site visits
• system setup

Tasks

 Ensure staff follow health and safety rules. The Operations Manager will make sure our cleaning services run well each day. You will plan work schedules, manage staff, handle job quotes, and sort out any issues. This role will free up the business owner from daily tasks so they can focus on growth.  Check staff performance and provide support, feedback, and training.  Help sort out any problems between staff members.  Make sure equipment and cleaning supplies are ready and in good order.  Plan and manage staff schedules.  Adjust schedules when last-minute changes or urgent jobs come in.  Visit sites, understand client needs, and give accurate quotes.  Make sure all bookings are well-organised and efficient.  Keep a record of past quotes to improve pricing efficiency.  Oversee hiring, training, and onboarding of new staff.  Work with management to help the business grow and keep clients happy.  Be the first point of contact for staff issues, including early morning calls.  Handle quotes for small-to-medium jobs, so the owner can focus on bigger sites.  Set up systems to reduce the need for evening work.

Requirements

• driving licence
• dbs
• ms office
• scheduling
• operations
• communication

What You Bring

 A full UK driving licence, as travel to sites is essential.  Experience in operations, ideally in cleaning or a similar industry. Experience in the cleaning services or facility management industry is a plus An enhanced DBS will be required for this role.  Attention to detail and the ability to handle many tasks at once.  Good problem-solving skills and the ability to handle challenges. 3. Client Quoting & Job Assignments  IT skills, including experience with scheduling software and MS Office.  Strong communication skills to manage staff and clients well.

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Benefits

Competitive pay, based on experience £35 000 to £40 000 Some flexible working options. A friendly and supportive team. Company car after probation period Training and development opportunities. Salary: Competitive, based on experience. Circa £35k to £40k

About phoenix cleaning company

Nope

Sector Specialisms

Security Clearance

-enhanced dbs check required