One Rincon Hill - Manager Assistant for Luxury HOA

Overview

Support GM with HOA operations, resident services, events, and admin tasks.

Key Responsibilities

• invoice processing
• work orders
• vendor management
• resident services
• event coordination
• financial reporting

Tasks

-Assist management with supervising, scheduling, and training front desk staff; provide coverage when needed and support with package room operations. -Upload invoices, take and distribute meeting minutes, and attend monthly board meetings. -Maintain vendor and association records, contracts, insurance documents, calendars, and community websites. -Provide administrative support, including correspondence, scheduling, meeting preparation, and drafting/distributing agendas, notices, reports, and meeting minutes. -Coordinate and assist with resident social events (approximately 25% of the role), including logistics, vendor coordination, proposals, and on-site event support — typically one event per month. -Support Architectural Review Committee meetings and inspections. -Process accounts receivable, verify invoices, and prepare monthly delinquency and financial reports. -Serve as Manager on Duty in the General Manager’s absence and perform other duties as assigned. -Provide outstanding resident service by addressing inquiries, coordinating move-ins, move-outs, and deliveries, and ensuring timely follow-up on all requests. -Submit, track, and close work orders; conduct periodic common area inspections to ensure quality and upkeep.

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About Action Property Management

-Operates across California and Arizona, managing diverse communities from single-family homes to mixed-use high-rises. -Delivers services like financial accounting, maintenance coordination, board and resident portal administration. -Leverages in-house tech team to power proprietary portals and AWS-hosted systems for resident and board access. -Serves new developments alongside mature communities, tailoring plans from day one through ongoing operations. -Engineers standout experiences in urban and hotel-residential environments, balancing hospitality with community care. -Maintains quality through structured annual service cycles spanning landscaping, maintenance, financial reviews. -Noted for seamless transitions during acquisitions and relocations.

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