Senior Digital Support Engineer

Overview

Senior-level IT support for end-user devices and Microsoft 365 across national ops.

Key Responsibilities

• security configs
• m365 administration
• onboarding support
• process automation
• incident resolution
• l2/l3 support

Tasks

As a Senior Digital Support Engineer, you will play a pivotal role in delivering high-quality IT support across Service Stream’s national operations. This senior-level position combines service desk leadership with deep technical expertise in End User Computing (EUC) and digital workplace technologies. You’ll be the primary escalation point for complex technical issues and will drive strategic improvements to enhance user productivity and satisfaction. -Design and implement advanced configurations and security policies for end-user environments. -Administer and support Microsoft 365 applications including Teams, SharePoint Online, Exchange Online, and Intune. -Support onboarding/offboarding processes and ensure timely provisioning of hardware and access. -Mentor junior support staff and lead knowledge-sharing initiatives. -Drive operational excellence through process improvement, automation, and documentation. -Lead the resolution of complex and high-priority IT incidents, acting as the senior escalation point. -Lead post-incident reviews and contribute to strategic technology deployments and upgrades. -Provide Level 2 and Level 3 support for end-user devices (Windows/macOS) and mobile platforms (Apple & Android).

Requirements

• microsoft365
• intune
• azuread
• powershell
• itil
• 5+ years

What You Bring

-Expert-level knowledge of Microsoft 365 administration, Intune, and Azure Active Directory. -Minimum 5 years’ experience in IT support or service desk roles, with a strong focus on EUC. -Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or Modern Desktop Administrator Associate. -Bachelor’s degree in IT, Computer Science, or a related field. -Excellent problem-solving, communication, and stakeholder engagement skills. -Strong scripting and automation skills (e.g., PowerShell). -ITIL Foundation certification or higher. -Experience with cloud platforms (AWS, Azure) and project management in a support context. -Proven experience in a senior-level support role with incident coordination responsibilities.

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Benefits

-Flexible working – All flexibility requests are genuinely considered. -Paid leave – Parental, cultural, community service, study, corporate volunteering, and purchased leave. -Discounts – Access to hundreds of retailers including Woolworths, Airbnb, JB Hi-Fi, and Bupa. -Growth – Career development opportunities across our expanding business units.

About Service Stream

-Evolved over decades to become a key player in delivering integrated infrastructure services across Australia. -Specializes in managing complex networks and providing solutions for utilities, telecommunications, and energy sectors. -Services span asset construction, maintenance, and management, handling everything from underground utilities to large-scale infrastructure projects. -Trusted to support essential services across diverse industries, with a strong track record in both regional and urban environments. -Consistently innovates to meet the growing demand for sustainable and future-proof infrastructure solutions. -Involved in major projects, including the rollout of national telecommunication networks and large-scale energy systems. -Delivers value through strategic partnerships, specialized knowledge, and advanced technology, ensuring operational excellence. -Recognized for commitment to quality, with a reputation for managing large, technically challenging projects with precision.

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