Neighbourhoods Team Leader (Customer Relations)

Overview

Manage Neighbourhood & ASB teams delivering tenancy, anti‑social behaviour and safeguarding services.

Key Responsibilities

• team management
• quality assurance
• kpi monitoring
• contract management
• training delivery
• asb oversight

Tasks

Oversee the daily operations of your Neighbourhood and Anti-Social Behaviour and Sustainment teams, ensuring adequate resources are directed to priority tasks to ensure the team deliver an effective service throughout the tenancy life cycle, this includes but is not limited to anti social behaviour, tenancy management, tenancy sustainment, safeguarding. Conduct quality assurance checks to ensure policies and procedures are being adhered to, taking action to resolve if not. In this key role you will oversee the daily operations of your Neighbourhood and Anti-Social Behaviour and Sustainment teams, ensuring adequate resources are directed to priority tasks so that the team delivers an effective service throughout the tenancy life cycle. This includes, but is not limited to, anti-social behaviour, tenancy management, tenancy sustainment, and safeguarding. Monitor and report on key service performance indicators, contributing to the setting of KPI’s for your team members. Discuss any relevant training needs of the team with your line manager, support in local training delivery. Provide regular 121’s, team meetings and performance reviews. Support your team in managing neighbourhood contracts and service level agreements, building a rapport and escalating any issues should they arise. As a key member of the Neighbourhood team, you will act as a one stop shop for enquiries, reviewing best practice, providing training to others in relation to ASB and Tenancy Management. Manage a team of Neighbourhood Officers and ASB and Sustainment Officers to deliver excellent service to our customers at a local level.

Requirements

• tenancy management
• team management
• driving licence
• cih
• dbs check
• agency experience

What You Bring

Demonstrated experience of working with partner agencies and/or contractors, ideally within a housing or community safety context Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Proven experience in tenancy management and anti-social behaviour casework Experience of managing a team, including supervision, performance monitoring, and support Full Driving Licence and use of a vehicle A CIH or Housing Management qualification registered by Ofqual is desirable.

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Benefits

Permanent, Full Time Salary £41,725 Per Annum Plus Benefits Hertfordshire and surrounding areas (Hybrid Working)

About Thrive Homes Uk

-Founded with a mission to deliver affordable, sustainable homes in thriving communities. -Specializes in the development, construction, and management of residential properties. -Focus on creating homes that enhance quality of life while supporting the broader community. -Active in both the construction and the long-term management of housing estates. -Works in partnership with local authorities, developers, and other housing organizations. -Experienced in both new builds and the refurbishment of existing properties. -Committed to delivering homes that cater to a diverse range of community needs.

Sector Specialisms

Security Clearance

-basic dbs check required for specific roles -applicants will be contacted by people team if dbs applies