General Manager

Overview

Oversee all operations and performance of a Class A/high‑rise multifamily community.

Key Responsibilities

• financial reporting
• budget management
• market analysis
• leasing strategy
• purchase orders
• communications

Tasks

-Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship -Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards -Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed -Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity -Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, and standards -Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item -Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests, and taking appropriate actions to resolve service issues -Drive team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR -Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients -Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals -Provide excellent customer service while maintaining the highest standards for resident service -May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds -Complete annual budgets and ensure adherence to approved budgets -Oversee resident and vendor-related communications, ensuring timely resolution of issues -Monitor property marketing efforts, including reviewing property websites and advertising -Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs -Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis

Requirements

• yardi
• revenue software
• bachelor's
• multifamily
• leadership
• vendor management

What You Bring

-Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency -Ability to maintain positive client relationships -Ability to lead, mentor, and develop on-site teams -Must be able to read documents, computer screens and data -May be required to sit for extended periods of time while working at a desk -Must be able to operate a computer, keyboard, mouse and other office equipment -Knowledge of multifamily property management operations, respective markets, and industry trends -Four years in multifamily property management, with at least two years in a Community Manager role -Prior experience at a Class A or High Rise property REQUIRED -Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar -Ability to develop solutions and resolve challenges proactively -Ability to effectively communicate verbally and in writing -Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience -May be required to climb stairs -Skilled in leadership, with the ability to lead and develop concierge, maintenance, and leasing teams with a focus on professionalism, discretion, and attention to detail -Valid driver’s license required -Must be able to hear and understand verbal communications in person and over the phone or computer -Knowledge of budgeting, financial reporting, and variance analysis -Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously -Skilled in Microsoft Office Suite and Property Management Software such as Yardi -Ability to think strategically and implement business plans that align with financial goals and client expectations

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Benefits

-Ancillary benefits including critical illness, hospital indemnity, and accident insurance -Weekly pay for all associates working onsite at an apartment community -Employer-paid employee assistance, mental health, and wellness programs -Opportunities for professional development, career growth, and role-based learning plans -Paid time off plus floating holidays and volunteer days -Comprehensive healthcare coverage available for all full-time, regular associates -Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) -401(k) with robust company match

About Rpm Living

-Three core service lines—hands‑on property management, strategic investments, and development—work together seamlessly. -Typical projects include conventional, senior, and affordable multifamily communities, often with value-add and lease-up cycles. -The award-winning Olmsted brand showcases their development chops, earning national recognition for design and community focus.

Sector Specialisms

Security Clearance

-employment contingent on successful completion of required background check. -company participates in e‑verify.