Support Services Engineer

Overview

Desktop and tech support for Windows, macOS, mobile devices, and business applications

Key Responsibilities

• pc deployment
• peripheral setup
• incident management
• disaster recovery
• app support
• system troubleshooting

Tasks

-Manage PC setup and deployment for new employees using standard hardware, images and software. -Set up and support peripheral devices such as printers, scanners, and copiers; troubleshoot and resolve issues. -Own assigned incidents from start to resolution while ensuring a positive customer experience. -Provide support for mobile devices and assist users in accessing company systems securely. -Participate in the execution of disaster recovery plans during system outages. -Translate technical concepts into user-friendly explanations for non-technical staff. -Provide user and system support for key business applications such as Salesforce, Microsoft 365 application, Box, Zoom, Adobe Acrobat, Illustrator, Photoshop, and InDesign. -Troubleshoot and support a range of systems, including Microsoft Windows 11, iOS devices, macOS, SCCM, Intune and Active Directory. -Support and troubleshoot Zoom Rooms, including iPads and conference room setups. -Serve as an escalation point for technical support via phone, in-person, or remote tools such as Bomgar or Zoom. -Configure, deploy, and maintain end-user devices using standard hardware images and software packages. -Use collaboration and productivity tools such as Asana, Cisco AnyConnect, and Netskope for task management and secure access.

Requirements

• windows 11
• mac os
• microsoft 365
• servicenow
• bachelor’s
• 3 years

What You Bring

-Detail-oriented mindset while consistently focusing on the big picture. -3+ years’ experience working in a desktop support role supporting Mac OS, Windows 11, Microsoft 365, and Adobe applications preferred. -Ability to communicate effectively with technical and management level professionals. -Outstanding verbal and written communication skills. -Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes. -Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders. -Bachelor’s degree in information systems, computer science, or a related study, or equivalent working experience. -Experience operating within a ticketing system to track incidents and status of assigned tasks, preferably using ServiceNow. -Flexibility to participate in an after-hours on-call support rotation. -Good business judgment and strong analytical and problem-solving skills. -Demonstrated knowledge of Windows 11 operating system. -Ability to travel overnight within the United States, up to 25%.

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Benefits

-The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023 -Career development opportunities -401(k) + match -Company-paid life, short and long-term disability insurance -Health Savings Account and Healthcare and Dependent Care Flexible Spending -Competitive dental and vision benefits -A robust health and wellness program – earn cash rewards and gain access to resources that -Pre-tax transit and commuting benefits -Up to 83% subsidized medical payroll deductions -Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include: -Empowerment and encouragement to give back – volunteer hours and donation matching -Attendance is generally Monday through Friday from 8:30 am – 5:30 pm local time with a minimum of 3 days per week in office and up to 2 days per week of remote work from home, and the requirement of participation in an on-call rotation for after-hours support. -Paid maternity and parental leave, as well as other family paid leave programs

About Walker & Dunlop

-Provides capital solutions for commercial real estate transactions across multiple sectors. -Diverse portfolio includes financing for residential, industrial, commercial, and mixed-use projects. -Offers capital markets, loan servicing, investment sales, and agency lending services. -Notable projects include financing for major office buildings, residential complexes, and large-scale industrial facilities. -Continuously innovates with technology to enhance financial solutions.

Sector Specialisms

Security Clearance

-background checks are performed after a conditional offer, following fair‑chance hiring guidelines.