Enterprise Account Director

Overview

Lead strategic interior accounts, driving growth, client satisfaction, and profitability.

Key Responsibilities

• contract management
• kpi reporting
• capital planning
• playbook development
• team support
• client relations

Tasks

-Contract Maintenance: Ensuring master agreements and service models (CM, design-build, IPD, etc.) are current and aligned with specific program/project requirements. -Critical KPI Management: Reporting on schedule and budget adherence across all projects and tracking key metrics as defined in conjunction with our clients including safety, quality, supplier diversity, sustainability, and value engineering initiatives. -Client & Consultant Relationships: Nurture senior-level relationships across key client stakeholders and external consultants, serving as a trusted advisor. Navigate complex client organizations to uncover influence, align stakeholders, and drive engagement. -Escalation Point: Serve as the senior escalation contact for both client leadership and internal teams when critical issues arise. If an issue cannot be resolved at this level, formally escalate it to our senior leadership, providing relevant background, proposed solutions, and required support to ensure swift resolution. Maintain communication with stakeholders throughout the process to update on status and next steps. -Business Development: Proactively identify growth opportunities within accounts, develop strategic pursuits, and work with marketing to craft proposals and pitches that reflect client values and objectives. -Cross-Regional Knowledge Sharing: Promoting best practices across geographies, enabling consistent execution regardless of location. -After-Action Reviews (AARs): Conducting milestone and close-out reviews on major projects to capture lessons learned and continuously improve delivery practices. -Annual Business Reviews: Leading structured business review meetings and client feedback sessions to evaluate performance, capture insights, and identify areas for improvement. -Playbook Development: Establishing and updating process standards, onboarding protocols, and best practices to drive consistency across all projects across all STOBG Business Units and Service Partners. -Annual Feedback Surveys: Coordinating structured feedback processes to evaluate satisfaction and inform continuous improvement initiatives. -Portfolio-Level Capital Planning: Align projects with lease expirations and budget cycles. Support long-range expansion and renovation strategies. Use cost information and preconstruction resources to guide go/no-go decisions before major commitments. -Local Team Support: Providing guidance and tools for on-the-ground project teams to streamline execution and maintain quality standards.

Requirements

• communication
• leadership
• client management
• project delivery
• strategic planning
• budgeting

What You Bring

-Excellent verbal and written communication, presentation, and persuasive storytelling skills. -Experience delivering construction projects of all sizes. Ideal experience on the client side. -Strong leadership, communication, and interpersonal skills to develop collaborative relationships across the firm, with clients, and with other key stakeholders. -Strong organizational skills with the ability to manage multiple aspects of client and project coordination. -Proven track record of building and managing client relationships particularly with Fortune 500 companies -Ability to develop and execute long-term strategies for market positioning and client growth. Understanding of budgeting, profitability, and forecasting.

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About Sto Building Group

-Operates across the US, Canada, UK and Ireland under brands like Structure Tone, Pavarini, LF Driscoll, Ajax and more. -Delivers complete services from site evaluation, design review and virtual construction to interior fit‑outs and new builds. -Expertise spans sectors including commercial, healthcare, education, cultural, corporate, technology, life sciences, mission critical, sports, hospitality and more. -Known for integrating virtual design & construction tools to streamline costs and schedules. -An employee‑owned model fuels investment in people, processes and advanced construction technologies. -Typical projects range from complex healthcare facilities to cutting‑edge corporate offices, mission‑critical sites and cultural institutions. -Standout fact: its hybrid of regional specialists empowers tailored local execution backed by global resources.

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