Warranty Services Coordinator

Overview

Manage warranty claims, issue POs, audit invoices, and coordinate with contractors/owners.

Key Responsibilities

• system integration
• invoice auditing
• work order
• data documentation
• quality training
• billing resolution

Tasks

-Learn components of newly acquired businesses, including types and terms of warranties, systems and technology -Document findings to ensure clear communication between HBE and building owners and contractors -Integrate new businesses into current operating systems -Ensure the needs of the building owners are met within limits of warranty terms and conditions, effecting future business -Issue work order/purchase order to contractor to respond to leak notification, based on contractor base, quality rating, and geographical location -Recoup expenditures for repairs made but not covered under the terms of the warranty -Research specific jobs that will require the involvement of the Warranty Services Investigators -Audit invoices to control expenditures -Manage time to ensure timely completion of specific projects along with daily responsibilities -Research cancellations and suspensions from past due invoices -Educate contractors on Quality program -Resolve owner’s issues with billing and collect monies due -Educate building owners on terms of warranty coverage -Ensure each warranty expenditure is justified, effecting total expenditures for Amrize Building Envelope -Resolution of problems with response time of contractor, reoccurring leak issues, and accuracy of repairs -Encourage contractors to be proactive and responsible for their workmanship, resulting in less warranty expenditures -Research and document findings based on specific needs of the project -Input of data and codes for historical purposes -Build industry quality standard by holding contractors accountable for their workmanship -Assist management with the design and implementation of policies and procedures that fit the needs of the new business and agree with current Amrize Building Envelope policies -Communicate terms of purchase order to contractor -Verify contractor stayed within limits of repair rates, purchase order, and industry standard cost

Requirements

• ms office
• crm
• sap
• roofing
• repair
• warranties

What You Bring

-Capable of working as part of a team as well as individually. -Knowledge of standard repair procedures -Knowledge of terms and conditions of warranties -Strong written, communication, and organizational skills. -Knowledge of all types of warranties -Knowledge of multiple computer systems -Roofing knowledge (practical or understanding of the industry) and/or warranty claims experience is a plus. -Possess a strong mind set for dealing with difficult customers and situations. -Ability to manage and prioritize duties and tasks. -Proficiency with computers, including MS Office applications, CRM, and SAP.

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About Amrize

-Founded with a commitment to excellence in engineering and construction, the company specializes in delivering complex projects across various sectors. -The company has rapidly expanded, offering cutting-edge solutions in energy, utilities, infrastructure, and transport. -Known for its technical expertise, it handles projects of varying scales, from large infrastructure developments to niche, highly specialized tasks. -With a focus on sustainable growth, the company partners with leading firms to drive innovative solutions and efficient project execution. -Proudly transforms ambitious ideas into reality, tackling some of the most challenging and impactful projects across the globe.

Sector Specialisms