Community Administrator

Overview

Provides admin support to lead Community Managers and handles homeowner inquiries.

Key Responsibilities

• c3 updates
• disclosure packages
• board packages
• vendor coordination
• key fob
• newsletter prep

Tasks

-Assist lead Community Manager with issuing of key fobs, pool passes and processing accesskeys. -Assist lead Community Manager with processing new homeowner welcome packets, ifapplicable. -Prepare newsletters, flyers, and other various documents to inform homeowners ofmaintenance service or projects, activities, meetings, etc. -Participate in Associa training including Associa University webinars, etc. -Interact with vendors and assist with addressing emergency requests as necessary -Assist lead Community Manager in monitoring corporate and client delinquency rates andcollections process for account portfolio. -Assist in preparing annual disclosure packages, annual meeting notifications, and annualfinancial statement packages for all homeowners and arrange bulk mailing of same within thetime frames set by state statute or governing documents. -Assist lead Community Manager with update of property fact sheets in C3. -Maintain property files and unit files. -Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, workorder, letter, and/or in person. -Assist in preparing agendas, update management reports, and compile documents and copiesfor Board meeting packages. -Update notes within homeowner accounts in C3 (Complete Control of Communities) of allconversations/correspondence with homeowner. -Assist lead Community Manager in preparing homeowner CC&R violation letter andcommunicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed. -Assist lead Community Manager with requests for proposals, repair quotes, insurancenotification lists. -Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance withlead Community Manager direction, client enrollment, and local office protocol. -Assist lead Community Manager with ARB (Architectural Review Board) application processingand perform on-site community inspections as necessary.

Requirements

• associate degree
• bachelor's
• microsoft office
• customer service
• conflict resolution
• communication

What You Bring

-Associates Degree Required -Professional communication skills (phone, interpersonal, written, verbal, etc.). -Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners. -Self-motivated, proactive, detail oriented and a team player. -Knowledge of conflict resolution techniques at a proficient level. -0 -- 3 years of Community Association experience -Professional customer service skills. -Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level. -Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level. -Knowledge of communities/property/real estate and homeowners associations. -Time management and time critical prioritization skills. -Bachelor's Degree Preferred

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About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

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