xScale Operations Support Lead (APAC)

Overview

Coordinate APAC xScale data center ops, liaison with finance, design, and other teams.

Key Responsibilities

• facility plans
• incident reporting
• deployment readiness
• model support
• customer onboarding
• operations alignment

Tasks

-Support Global Platform Alliances with xScale customer negotiations -Act as a key interface between the Data Center Managers and xScale Finance, Compliance, Global Ops Engineering, and the JV -Deliver monthly communications alongside the Global Ops xScale team to the site teams, and regional leaders though Data Center Managers Forums and Regional Leadership calls -Working as part of the xScale Global Operations team to bridge the gap between GOx and local operations, to ensure alignment with the xScale operating Model, Staffing Levels, Shift Schedules, Roles -Support in the production of facility management plans -Notify xScale asset management in the event of an incident and follow up to ensure SLA penalties are calculated and root cause analysis is shared to stakeholders -Work alongside design and construction to represent xScale Operations and the Customer in new deployments to ensure sites are operationally ready and prepared to the customer handover -Provide Support on the xScale model and product within operations and to our cross functional partners -Collaborate with GCCX (Global Customer Care Experience) to address xScale customer onboarding requirements

Requirements

• communication
• collaboration
• adaptability
• data centre
• smartsheets
• problem solving

What You Bring

-Excellent communicator – able to communicate information concisely and clearly -Proven track record of collaboration, team work and communicating effectively with various stakeholders -Adaptable – able to work in a fast paced environment, driving for operational excellence whilst being prepared to adapt to change -Experience or knowledge of data centre operations, tools and systems would be preferred -Data driven mindset – able to analyse data to inform decisions -Able to prioritize tasks -Well organised and works with attention to detail -Availability for travel to different countries, approximately every 4-8 weeks -Self motivated – Focused, committed, and proactive in pursuing the team objectives, take initiative to solve problems and make progress towards the team goals -Problem-Solving Abilities - Strong problem-solving skills to find innovative solutions and make informed decisions -Collaborator - The ability to build relationships, foster teamwork, and effectively collaborate with colleagues at all levels is crucial for success in this role -Experience or knowledge of smart sheets would be beneficial

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About Equinix

-World’s largest provider of data center and interconnection services. -Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age. -Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance. -Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems. -At the forefront of advancing global digital transformation through strategic partnerships with leading companies. -Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.

Sector Specialisms