Customer Support Representative

Overview

Assist customers, manage admin tasks for design team, handle inquiries and SLAs.

Key Responsibilities

• sla management
• design support
• customer enquiries
• record updates
• report prep
• asset adoption

Tasks

The Customer Support Representative primary role is to take ownership of key administrative activities that support the performance of our Design Team and help ensure we deliver in line with the SLAs in place. This role is based in our Leatherhead office, and it is to help with the continued relationships that we have with our customers during the building out of networks. -Work alongside the Design engineers to help support day-to-day activities & maintain SLA’s -Handle all enquiries in accordance with legislation, regulations and customer care standards. -Accurately logging all customer interactions. -Taking ownership of service-related issues and handling them in a confident and professional manner. -Handling customer inquiries via phone &email. -Provide administrative support to our customers through the asset adoption process. -Assisting with preparation of regularly scheduled reports. -Maintaining and updating records in our core system.

Requirements

• communication
• document checking
• kpi-driven
• stakeholder relationships
• detail-oriented
• customer service

What You Bring

ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles. -Excellent communications skills. -Experience in checking documents and accuracy of detail. -Experience of working in a KPI-driven environment -Communicate effectively and be confident at building relationships with both internal and external stakeholders -Good attention to detail. -Adaptability and multitasking capabilities in a fast-paced environment.

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Benefits

It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career. -Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment. -Company training programmes to help you develop. -Enhance Pension -Volunteering day: one day a year fully paid. -Life insurance -Private Medical Insurance -Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme. -Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.

About Esp Utilities Group Ltd

-Founded in 2000, ESP Utilities Group has spent over two decades building vital network links to homes, businesses and communities. -Privately backed since 2016 by 3i, the company secures regulated, long-term revenue through adoption and maintenance of utility connections. -Specializing in last-mile utility adoption, ESP partners with developers, ICPs and SLPs to take on networks and ensure ongoing upkeep. -Their portfolio includes residential estates, commercial sites, new housing developments and large EV-charging hubs. -They’ve pioneered EV-charging infrastructure roll-out, installing ultra-rapid hubs delivering up to 350 kW powered entirely by renewables. -They’ve recently branched into district heating services under a new business line, ESP Heat. -ESP publishes annual and semi-annual financial reports, underpinning a robust, regulated cash-flow model.

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