Service Advisor

Overview

Coordinate equipment repairs, manage schedules, parts, and customer communication.

Key Responsibilities

• parts sourcing
• service scheduler
• repair scheduling
• work order
• warranty processing
• customer support

Tasks

-Source parts and tools during job set-up and provide shipping instructions to the site -Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate -Update and manage Service Scheduler in a timely and accurate manner -Schedule both machine repairs and preventative maintenance for the Technicians -Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted -Assist with Warranty and Goodwill processing including documentation requirements and no charge claims -Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler -Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics) -Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR -Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs -Provide customer support for incoming calls and effective follow up during and after machine repairs

Requirements

• safety
• environmental
• 5 years
• service ops

What You Bring

-Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives -Minimum 5 years experience in service operations

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Benefits

-Minimum post-secondary education -An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada -Competitive total rewards including: wages, benefits, and premiums (as eligible) -Working for the best in class equipment dealer and with the premium Caterpillar brand -Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

About Toromont Cat

-Founded as a leading distributor of Caterpillar products in Canada. -Renowned for delivering world-class equipment and service solutions. -Specializes in heavy equipment for construction, mining, and power sectors. -Known for its large fleet of Caterpillar machinery and innovative service solutions. -Offers a broad range of equipment for industries from construction to agriculture. -A trusted partner for major infrastructure projects and resource extraction. -Stands out for its comprehensive service network, ensuring uptime for critical operations. -Active in large-scale projects across Canada, supporting industries from roads to power plants.

Sector Specialisms