HVAC Technical Service Advisor III - REQ # 1353

Overview

Provide advanced technical support and training for METUS HVAC products.

Key Responsibilities

• technical training
• problem solving
• software rewriting
• knowledge base
• crm management
• hvac support

Tasks

-Provides internal training to Customer Care team members and fellow Technical Service Advisers. -Attends on-site advanced technical training events to increase product knowledge and support capabilities. -Solves complex technical problems associated with METUS residential, commercial, and controls equipment, and all accessories. -Provides technical support and education on METUS controls systems and networks. -Assist in rework of product, when necessary, which includes factory software rewriting on all products. -Maintains and adjusts Knowledge Base Articles as needed. -Utilizes and maintains case information within CRM system. -Facilitates technical training events when needed to support training schedule. -Provides technical support for on-site facilities and training HVAC equipment. -Provides technical information, support, and training to a large volume of general customers, METUS field personnel, and factory-trained Diamond Contractors via phone, email, and private forums. -Provides product support for all new service-related tools. -Participate in new product investigations with training department to understand technical support needs and develop support resources for department peers.

Requirements

• office365
• bas
• nate certified
• hvac
• bacnet
• metus

What You Bring

-Proficient with Microsoft Outlook, PowerPoint, Excel, Word and other Office365 products. -Basic understanding of BAS integration and networking -NATE Certified is preferred. -Strong customer orientation and interpersonal skills, with an ability to translate complex thoughts and ideas and communicate them in an easy-to-understand form. -Able to relay the basic concepts and principles such as AC/DC theory, inductance, and digital communications. -Willing to travel up to 40% to for various Company meetings and training both domestically and possibly internationally. -Experience supporting hydronic based HVAC systems, both chilled water and hot water. -Ability to communicate professionally and effectively, both verbally and in writing, with Spanish or any bilingual ability a plus. -Advanced knowledge of HVAC Maintenance Tool targets and refrigerant -Comprehensive knowledge of central controllers’ functionality, initial setting tool, BACnet setting tool, and other proprietary software -Advanced technical knowledge of METUS product line, including M- and P-Series systems, City Multi products, and controls product/integration. -2 years of attendance of Air Conditioning / HVAC Program(s) at Technical College is preferred. -Reads and understands wiring schematics, refrigerant circuit diagrams, and computer programs to convey information to customers. -High School graduate or equivalent. -7 years field experience. -Ability to perform in front of a class without hesitation.

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About Mitsubishi Electric Trane Us

-a leading provider of heating, ventilation, and air conditioning (HVAC) systems. -a joint venture between Mitsubishi Electric and Trane Technologies, combining cutting-edge technology with decades of HVAC expertise. -specializes in energy-efficient, sustainable, and quiet systems designed for both residential and commercial applications. -known for pioneering inverter technology, which allows precise control over temperature and energy usage. -focuses on providing tailored HVAC solutions that improve comfort while reducing environmental impact. -delivers projects ranging from small residential homes to large commercial buildings, always focusing on efficiency and reliability. -aims to provide seamless, high-performance HVAC systems that meet the unique needs of customers in diverse sectors.

Sector Specialisms