Account Support Representative

Overview

Manage construction customer accounts, drive sales & support after sales solutions.

Key Responsibilities

• crm
• data insights
• portfolio management
• quote prep
• customer support
• team collaboration

Tasks

-Promote Komatsu’s lifecycle value proposition and support our commitment to operational excellence. -Use CRM and data insights to forecast needs, identify trends, and drive growth opportunities. -Manage a defined portfolio of customers, maintaining regular contact through structured engagement plans. -Prepare accurate quotes and follow up to maximise conversion and retention. -Build strong, lasting relationships by providing proactive sales support and aftermarket solutions. -Collaborate with internal teams to resolve issues quickly and deliver seamless customer experiences.

Requirements

• microsoft suite
• account management
• communication
• construction
• proactive
• microsoft dynamics

What You Bring

-Sound computer literacy (Microsoft Suite essential). -Proven experience in customer account management, sales, or parts/service support. -Strong communication, relationship-building, and organisational skills. -Previous experience in construction, mining, or industrial equipment sectors is highly regarded. -Proactive mindset with the ability to identify customer opportunities and follow through. -Commercial awareness and comfort working with CRM systems (Microsoft Dynamics or similar).

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Benefits

-Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents. -Financial: Income Protection Insurance provided through our company superannuation fund. -Career: Recognition, awards, flexibility, further education studies and internal career development. -Referral Program: $3000 referral payment for referring a successful new employee to Komatsu. -Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health. -Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.

About Komatsu Australia

-It offers everything from bulldozers, excavators and haul trucks to turnkey services like leasing, parts support and fleet analytics. -Its Smart Quarry Site system integrates real‑time data, emissions and productivity dashboards to optimise quarry operations. -FrontRunner™ system under the rollout of autonomous haulage fleets. -In 2022 it unveiled a state‑of‑the‑art parts centre in Queensland combining automation, digital logistics and an innovation hub. -From pioneering moon‑ready excavator concepts to electrified underground mining solutions, Komatsu Australia blends tradition with bold innovation.

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