Area Manager

Overview

Manage region operations, compliance, customer service, and staff for gas contracts.

Key Responsibilities

• contract management
• parts monitoring
• financial invoicing
• fleet management
• compliance management
• customer service

Tasks

-Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle. -Monitor parts usage and credit returns to procurement department -Attend all contract meetings and report back to the Head of Region -Be the main link with our clients in terms of contract management -Responsible for customer services including complaint resolution -Achieving and maintaining 100% compliance on servicing programmes -Ensure letter procedure is adhered to and take full responsibility for no access procedure -Responsible for all financial invoicing on time and chargeable works management -Manage key functions and roles within the Region -Assist in the preparation of bidding and contracting for new work -Heavily involved in recruiting and monitoring probationary periods -Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen -To ensure compliance is met on all contracts -Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service

Requirements

• organisational
• communication
• customer service
• area manager
• gas engineer
• ms office

What You Bring

-Flexible attitude with strong organisational skills -Good written and verbal communication skills -Able to provide a high level of courteous, professional customer service -Previous Area Manager experience preferably from a social housing/construction background -Qualified Domestic Gas Engineer (holding current ACS qualification) -Highly proficient in MS Office, in particular Outlook and Excel

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Benefits

-Contributory Pension scheme -Life assurance -28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days -Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave. -Bike2Work scheme -Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family -Home & Electronics – salary sacrifice purchase scheme -Sureserve Benefits Hub, accessing over 1000’s retail discounts -Virtual GP service, 24/7, 365 days, available for employees and your immediate family -Competitive salary

About Sureserve

-Delivers reliable energy efficiency services across the UK. -Specialises in energy management, compliance, and asset maintenance. -Focuses on optimising energy use and ensuring regulatory compliance for clients. -Works with a broad client base, from local authorities to major utilities companies. -Renowned for expertise in providing turnkey solutions for energy efficiency and environmental control. -Has completed diverse projects, including residential refurbishments and industrial energy upgrades. -Utilises innovative technologies to drive energy savings and sustainability. -Strong presence in both public and private sector projects across the UK. -Regularly involved in large-scale infrastructure projects focused on reducing energy consumption.

Sector Specialisms

Security Clearance

-eligibility checks including right to work in the uk and dbs checks