Night Audit

Overview

Manage night front desk operations, handle guest services and audit financials.

Key Responsibilities

• billing
• revenue reporting
• pms backup
• account balancing
• reservation review
• check‑in

Tasks

-Ensure credit card draft capture is in balance. -Represent the Hotel in regard to guest complaints and situations that require immediate attention. -Complete the express checkout envelopes and have the Night Housekeeping / Security Aide delivers to the guestrooms -File credit cards, keys and completed reports. -Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisor’s box. -Ensure that all wake up calls are handled promptly and properly. -Complete a “person in charge” security report identifying any unusual events and place on the General Manger’s desk for review. -Complete daily revenue report accurately and input daily summary records and same day selling strategy report. -Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions. -Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by LTD. -Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run. -Ensure Property Management System is backed up nightly on designated tape and stored in the safe. -Receive and transmit mail, phone, and written messages for guests. -Balance accounts to zero as well as all restaurant credit card accounts. Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies. -Prepare AM Housekeeping Status Report recording same day checkouts, ready rooms and rooms temporarily out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures. -Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences. -Monitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed. -Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.

Requirements

• math skills
• english fluency
• front desk
• microsoft
• high school
• leadership

What You Bring

-Must have sold math skills. -Must have a good command of the English language and be able to read, write and speak English fluently. -Must possess solid relationship-building skills, people focused, highly organized and guest centric. -Must have prior Front Desk Experience. -Must be able to work a flexible schedule which includes evenings, weekends and holidays. -Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed. -Minimum of a High School Diploma and some college preferred. -Ability to lead, train, and motivate team members. -Must have reliable transportation. -Strong communication and problem solving skills.

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Benefits

-Voluntary Short Term -Paid time off -Medical, Dental, Vision & 401 (k) with company match -Life & Accidental Death Insurance -Dental insurance -Employee discounts -Vision insurance -Training and Development Opportunities and Much More! -Paid Time Off -Competitive salary -Hotel Discounts -Bonus based on performance -Free uniforms -401(k) matching

About Ltd Hospitality Group

-Over decades it grew into a prominent developer and manager of branded hotels under Marriott, Hilton, Hyatt and IHG flags. -Today its portfolio spans the Mid‑Atlantic, delivering polished accommodations and consistent guest experiences. -Projects range from ground-up full‑service hotels to conversions, each tailored to brand standards and local demands. -Its in‑house teams handle everything from legal and facilities to finance, revenue management and sales & marketing. -The group is known for family‑oriented leadership and a relational approach that fosters long‑standing brand and investor partnerships. -A standout feature is its regional focus—specializing in Mid‑Atlantic hospitality markets, with deep local insight.

Sector Specialisms