Leasing, marketing and resident relations for affordable housing communities
-Teamwork and employee participation, permitting the representation of all groups and employee perspectives. -Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager. -Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable. -Ensure the apartment is ready for the resident to move in on the agreed date. -Contribute to the cleanliness and curb appeal of the community on a continuing basis. -Inspect models and available “market-ready”, communicate related service needs to the Community Manager. -Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements. -Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community. -Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale. -Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. -Greet and qualify all prospects. -May work in an elevated site, may walk on uneven ground. -Record all telephone and in-person visits on guest cards. -Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry. -Distribute all company or community-issued notices. -Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments. -Maintain current resident files. -Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs. -Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis. -Update availability report, process applications for approvals. -Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily. -Maintain open communication with the Community Manager and Maintenance Supervisor. -Assist in monitoring renewals. Distribute and follow up on renewal notices. -Assist the management team with other various tasks as required. -Maintain accurate monthly commission records on leases and renewals for bonus purposes.
-Frequent sitting and walking -2+ years of sales and/or customer relations experience -Repetitive use of the computer, keyboard, mouse, and phone -Reading, comprehending, writing, performing calculations, and communicating verbally. -Working knowledge of Yardi Voyager Property Management software -Respectful communication and cooperation between all employees. -Thrives in a fast-paced environment. -Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling. -An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities. -Bilingual (English & Spanish) highly desired. -Solid computer knowledge, Windows (Word, Excel), internet, and e-mail -Adherence to Property Management Rules, Regulations, and Guidelines
-Flexible schedule that may include evenings and weekends. -Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more! -Work/life balance through flexible work schedules to accommodate employees’ varying needs. -Resident Retention -Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching -Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
-Founded with a vision to transform residential real estate across the U.S., the company focuses on high-quality, value-add opportunities. -The firm’s strategy is rooted in acquiring, developing, and managing residential communities with a long-term focus on sustainable growth. -With deep expertise in residential, commercial, and industrial properties, the company manages a diversified portfolio that spans multiple U.S. markets. -The firm prides itself on its proven track record of delivering exceptional returns by focusing on operational efficiencies and strategic repositioning. -From luxury apartment complexes to mixed-use developments, their projects have consistently attracted investors looking for reliable and profitable opportunities. -A notable strength lies in the company’s commitment to enhancing the value of every asset through meticulous management and thoughtful renovations. -In addition to its core focus on residential real estate, the company also engages in the development of commercial properties, building vibrant, sustainable communities.
Affordable Housing
Workforce Housing
Multifamily Residential
