Concierge

Overview

Front‑desk concierge handling guest services, security, and resident requests.

Key Responsibilities

• buildinglink
• security cameras
• gate access
• package logging
• resident support
• guest reception

Tasks

-Welcome and acknowledge all guests according to company standards. -Ensure all lobby areas are maintained in a professional and clean manner during shift. -Answer the telephone and speak clearly and professionally. -Monitor and provide gate access. -Receive and enter all maintenance requests in BuildingLink properly and accurately. -Assist residents with resolving inquiries and complaints and communicate all pertinent information to management. -Handle all resident, guest, and vendor interactions with the highest level of professionalism. -Assist with opening doors for residents and guests. -Accept all package and dry cleaning deliveries and scan/log into BuildingLink. -Follow, execute and enforce all community safety and security policies, programs, procedures and rules, and regulations. -Respond to all resident requests in an accurate and timely manner making recommendations based on local knowledge and practices. -Duties may include controlling and monitoring security cameras to maintain a secure environment for our residents.

Requirements

• microsoft office
• high school
• hospitality
• 1+ year
• communication
• team player

What You Bring

-Professional communication skills (phone, interpersonal, written, verbal, etc.). -Self-motivated, proactive, detail oriented and a team player. -Professional customer service skills. -High school diploma High School Diploma or GED Required. -Previous hospitality experience preferred. -1+ years of directly related or closely related experience. -Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level. -Time management and time critical prioritization skills. -Be able to handle crisis situations in the event of an emergency and/or fire emergency.

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About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

Sector Specialisms