Service Sales Engineer

Overview

Develop customer relationships, drive service sales, and manage contracts for KONE in Jeddah.

Key Responsibilities

• lead generation
• market intelligence
• crm reporting
• rfq handling
• pricing optimization
• sales funnel

Tasks

-Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling). -Responsible for gathering relevant information about market and competitors from the field. -Proactively generates opportunities from outside current customer base, -Proactively develops and creates customer relationships in his/her area of responsibility. -Responsible for timely and accurate reporting in CRM -Ensures customer satisfaction and solves complaints with the rest of KONE team. -Handles RFQs -Is accountable for developing KONE position in his/her customer base or market area. -Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority -Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets -Is accountable for finding customer needs and that KONE’s solution matches with the needs -Validates that the contents of the contract are in line with the negotiation process outcome -Drives execution of her/his individual sales plan. -Documents the customer and contact information, maintains customer data. -Maintains full information of opportunities, tasks and visits (sales funnel management) -Supports the finance function in money collection.

Requirements

• direct sales
• solution selling
• english fluency
• crm
• engineering degree
• customer service

What You Bring

-Minimum 3 years of direct sales experience having a solution-selling approach. -Fluency in English is a must & Arabic communication is an added advantage. -CRM experience is a plus. -Bachelor’s degree in engineering. -Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.

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About Kone

-Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators. -Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable. -Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System. -A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability. -Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes. -Committed to technological advancements, including smart building solutions and predictive maintenance.

Sector Specialisms