Resident Services Manager

Overview

Manages resident services, support, communications, and events to boost satisfaction.

Key Responsibilities

• report review
• incident follow-up
• call back
• vendor coordination
• key preparation
• resident communication

Tasks

-Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary. -Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily. -Completes call-backs on all service requests within 24 hours to ensure resident satisfaction. -Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary. -Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments. -When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations. -Prepares Community Access keys/fobs/etc. for move-in. -Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary. -Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed. -Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.

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Benefits

-Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. -For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. -Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. -Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. -Charitable giving program and benefits. -Employee Assistance Program. -Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). -401(k) with Company Match up to 6% of pay after 6 months of service. -6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). -Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. -Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. -Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

About Greystar

-Its founder transformed a niche multifamily operator into a global real-estate powerhouse. -Today it owns, develops, invests in and manages a wide range of rental assets — from apartments and student beds to labs and logistics hubs. -Greystar has shaped skylines with projects like build‑to‑rent towers in the U.S. and Europe, student villages in Australia and modular living factories in Pennsylvania. -Specialisms span multifamily, student housing, active‑adult and single‑family rentals, logistics/industrial facilities, life‑science campuses and modular construction. -Strategic bets include modular homes, life‑science labs, single‑family rentals and logistics distribution centers — marking it a versatile real‑estate innovator. -Its expansion crosses continents — investing €1.4 billion in European apartments and launching its first build‑to‑rent in Melbourne as a housing-supply pioneer. -In 2024 it rolled out a cohesive ‘family of brands’ across 100+ U.S. developments, tailored to different life stages and rental experiences. -With a reputation for vertical integration — managing assets, investments and construction in‑house — it stands out in an industry of fragmented players.

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