Sales Applications Engineer

Overview

Provide sales, application, and technical support for Taco Fall River products.

Key Responsibilities

• quotation creation
• pricing analysis
• technical support
• training delivery
• catalog management
• customer communication

Tasks

-Works with Quality Services to examine warranty claims, handle customer returns and exchanges. Fully communicates with customers concerning returned goods. -Generates SPAs as requested and reports sales and closure rate to TFR Product Managers. -Collects cost and manufacturing data from various departments and previous projects to compute sales prices and profit margins for customized products. Creates SPAs (Quotations) for the commercial sales group and will review options with sales team regularly. -Works closely with Product Managers to keep them informed of field and product problems. -Maintains positive customer relationships internally and externally and is the front line of communication between TFR and its customers. -Works with regional sales managers for coordination of tour groups and training, provides tours and introductions to new Taco personnel. -Assists in product sizing, material selection, application of standard and custom products. -Develops relationship with OEM/Representatives for understanding of product needs and opportunities within their territories. Provides quotation on custom products in coordination with OEM sales manager. -Provides training on product support tools to account managers, technical support and shop employees as needed. -Provide Timely Sales/ Applications/ Technical Support to Internal/External customers -Upon request, trains other technicians, customers, and sales representatives. -Assists Product Managers in maintenance and generation of catalogs/submittal data sheets, installation sheets, operation and maintenance manuals, price sheets, and specifications. -Communicates with direct customers, end users, sales representatives and engineers regarding pricing, lead times, expedites, applications, returns and technical questions regarding TFR products. -Works with the commercial sales group to develop special pricing on standard products as needed. -Systematically interpret end user problems, identify solutions and possible side effects. -Fosters conditions that allow people and communities to reach their full potential -Contributes to continuous improvement initiatives and may travel to customer sites to aide technical services field technicians and customers. -Represents the company in a professional and knowledgeable manner providing assurance to customers of the company’s capabilities. Promote and maintain positive customer relations, responding to customer and representatives’ inquiries by telephone, e-mail, or other identified communication channels. -Communicates with Engineering, Quality Control, and Buyer/Planners for submittal generation, U1A forms, and expedited lead times.

Requirements

• mechanical engineering
• selection tool
• 10+ years
• hvac knowledge
• asme
• microsoft office

What You Bring

-Bachelor’s degree in Engineering/Sales or significant applicable experience in lieu of a degree -Proficiency with selection tool software. -10+ years’ experience in customer service, HVAC, metal fabrication or similar industry -Intermediate-level knowledge of HVAC/Hydronics parts and systems. -Bachelor’s degree in Mechanical Engineering -ASME pressure vessel familiarity. -Exceptional ability to be self-directed and motivated. -Excellent ability to present and train on projects and ideas in a thoughtful manner. -8+ years’ applicable experience in customer service, HVAC, or similar industry -Proficiency with Microsoft Office, specifically with Word, Outlook, Excel, and PowerPoint). -Travel less than 5% of the time. -Is mindful about family, health and well-being -Excellent written and verbal communication skills.

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Benefits

-Increased SPA closure rate and revenue on custom TFR Products -Increased Sales Revenue for TFR Products -Offers tuition reimbursement, career development, and on-site training programs in our learning center -Provides competitive salaries and benefits

About Taco, Inc.

-It engineers pumps, valves, tanks, heat exchangers and electronic controls for efficient water-driven solutions. -Originally focused on HVAC heating and cooling, it rebranded and diversified into plumbing, agriculture and industrial markets. -With global operations spanning North America, Europe and Asia, Taco claims a strong presence across diverse sectors. -Landmark projects include high‑efficiency ECM circulators (00e Series) and smart plumbing systems delivering instant hot water. -Strategic acquisitions—like Italian pump maker Askoll—expanded its reach into European hydronics. -Its Hydroflo division supplies robust pumps for irrigation, mining and agriculture, standing out in non‑comfort markets. -A privately held, family‑owned manufacturer, it blends U.S. production with global scale and tailored engineering solutions.

Sector Specialisms