IT Specialist

Overview

Provide Tier 1 technical support, manage IT assets, and coordinate with service desk.

Key Responsibilities

• tech support
• asset management
• desktop support
• it process
• knowledge base
• onboarding

Tasks

POSITION SUMMARYProvide hands-on technical support leveraging automation and Microsoft 365 cloud technologies. Install, maintain, and troubleshoot desktops/laptops, peripherals, software, telecommunications equipment, and related services for office and field users. -Collaborate with higher-level support by working with Level 2 and Level 3 Support at the Headquarter Service Desk to efficiently resolve network, cloud, security, application, and vendor-related issues -Engage in respectful and appreciative interactions -Manage IT equipment inventory, overseeing laptops and cell phones while coordinating with external local vendors -Provide Tier 1 technical support by assisting to users across various FCC Canada projects, addressing issues related to printing access and connectivity with laptop accessories -Assist with additional IT duties at both the head office and project offices as needed -Develop educational resources by creating and maintaining materials for IT Service Management (ITSM) processes and knowledge management -Coordinate IT processes by liaising with the HQ IT team to ensure effective communication regarding request, change, incident, and problem management -Troubleshoot issues by performing triage and addressing Level 1 application, network, and related problems -Facilitate employee onboarding by collaborating with internal teams to identify and assign laptops based on position requirements for new hires

Requirements

• servicenow
• itil
• microsoft azure
• microsoft intune
• microsoft 365
• bachelor's

What You Bring

-Strong interpersonal skills with the ability to communicate effectively across all organizational levels -Proactive in improving IT-related processes for the benefit of the organization -Demonstrates excellent time management and prioritization skills -Possesses knowledge of computer hardware and device capabilities, with a commitment to continuous learning about market trends relevant to project needs -Experienced in working within intercultural environments -General knowledge of cloud computing, API integration, and systems integration is preferred -Displays a thorough understanding of ITIL processes and experience with Service Desk and ServiceNow (SNOW) -Solid understanding of project management principles -Holds specialist domain knowledge in IT Service Management -Knowledgeable about IT protocols, network equipment, and security measures -Exhibits strong communication and documentation skills -Willingness to visit project locations as needed to assist project teams -Bachelor's degree in information technology, Computer Science, Information Systems, or a related field -High customer service orientation and a strong sense of urgency -Familiarity with application development processes, including a solid understanding of IT service management concepts (ITIL) is a plus -Has general knowledge of IT networks, cybersecurity, cloud computing, and application development -Proficient in Lean methodologies and tools such as Microsoft Azure, Microsoft Intune, and Microsoft 365

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About Fcc Construcción

-The company's history began in the early 20th century and has since grown into a global leader in construction and infrastructure. -It is recognized for successfully managing complex projects across various industries such as industrial, residential, and infrastructure sectors. -Its project portfolio encompasses significant works in transport, energy, water management, and urban development. -The company has been instrumental in constructing iconic structures, significantly shaping city skylines worldwide. -Emphasizing quality, safety, and innovation in all projects, the company adapts continually to new challenges in construction. -With a focus on sustainability and cutting-edge technologies, the company remains at the forefront of the industry in large-scale civil engineering.

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